Operations & Onboarding Leader with 10+ Years of Experience
Resume:
ASHLEY FERGUSON
Spartanburg, SC
️ ************@*****.***
OPERATIONS & ONBOARDING MANAGER
Experienced Operations and Onboarding Manager with 10+ years of leadership in distribution, retail, and staffing environments. Proven success in onboarding large teams, improving employee ramp-up, ensuring compliance, and driving operational efficiency. Strong communicator with a people-first leadership style and a data-driven approach to performance management.
CORE SKILLS
• Employee Onboarding & Orientation
• Operations & Workforce Management
• Performance Ramp & Productivity Improvement
• Compliance, Payroll & Policy Enforcement
• KPI & Metrics Reporting
• Cross-Functional Team Leadership
• Recruiting & Talent Acquisition
• Training & Development
• Process Improvement
PROFESSIONAL EXPERIENCE
Operations Manager
ULTA Beauty Distribution Center May 2022 – November 2025
• Led daily operations and onboarding support for a team of 33 associates in a fast-paced distribution environment
• Partnered with leadership to ensure smooth onboarding, training, and productivity ramp for new hires
• Developed and executed performance improvement plans, increasing team efficiency and retention
• Oversaw payroll accuracy, attendance tracking, compliance, and disciplinary processes
• Monitored and reported KPIs, productivity metrics, labor costs, and operational performance to senior leadership
• Optimized workflows to ensure timely delivery of goods to stores and customers
Operations / Customer Service Representative
Ashley HomeStore November 2019 – March 2022
• Supported new hire onboarding, training, and coaching for floor and operations staff
• Ensured operational compliance through credit audits, documentation accuracy, and policy adherence
• Assisted with staffing coordination, inventory management, and visual merchandising
• Strengthened employee engagement and store culture through continuous coaching and support
• Consistently exceeded regional benchmarks, earning the “Gandolf Award” for operational excellence
Recruiter & Onboarding Coordinator
The Staffing Alliance February 2017 – September 2019
• Managed full-cycle recruiting and onboarding for warehouse and operations roles
• Conducted weekly new-hire orientations, paperwork processing, and system onboarding
• Utilized multiple ATS platforms to source, screen, and hire candidates efficiently
• Delivered safety training, PPE education, and compliance onboarding
• Coordinated payroll, attendance, and workforce documentation
• Built partnerships with community organizations to support high-volume hiring initiatives
EDUCATION
Bachelor of Business Management
University of South Carolina — Columbia, SC
Contact this candidate