Versatile Customer Success and Sales Professional

PROFILE

Years of experience in sales, technical support, financial assistance,

mentoring and customer service. Proven track record in consistently excelling call metrics, job description. Dedicated to providing positive customer service experience/transactions. Detail oriented, dependable and easily able to transition between roles as business needs. EXPERIENCE

Customer Service Sales, Verizon; Henrico, Virginia-2013-2022 Process sale orders and assist in billing disputes/inquiries. Resolve technical issues and submit repair tickets for designated department to review. Create address build requests in system. Assist in redeeming promotional offers and right-sizing customer to customized services.

Debt Collector, HSBC; Virginia Beach, Virginia-2008-2013 Review the customer’s full financial demographics/debt to income. Establish repayment programs or settlement plans. Skip-trace and locate customer’s contact information. Mitigate losses and exceed monthly quota by establishing rapport with clients and finding the best financial solution. Business Prepaid Consultant, Bank of America; Norfolk, Virginia-2005-2008

Established new business prepaid accounts. Loading and unloading bulk funds on cards. Provide technical support and assist in creating new customer profiles. Compile a list of all business partners and communicate regularly on system updates.

EDUCATION

Tidewater Community College — Associates Degree

SKILLS

Excellent communication skills in English and Spanish. Detail oriented and able to multitask between several systems/programs. Great problem solver and a team player who enjoys mentoring new trainees. YVONNE ESMERALDA BATO

832-***-****

*********.*****@******.***

327 Creekwood Drive

Huntington, Texas 75949

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