Patient Services Professional with Healthcare & Debt Settlements

Diploma

CPR Fingerprint Clearance Card

SGlendale High School • Aug ‘05 - May’09

American Cross Roads • 2022

P A T I E N T S E R V I C E S

S K I L L S

S U M M A R Y

W O R K E X P E R I E N C E

E D U C A T I O N

C E R T I F I C A T I O N S

BRITTANY LEWIS

Dedicated and results-driven professional with over five years of exceptional client service experience across diverse industries, complemented by one year of healthcare exposure. Adept at delivering top-tier customer service, I am passionate about applying my strong communication and problem-solving skills to the healthcare field. With a proven track record of exceeding client expectations and a deep commitment to patient-centric care, I am eager to contribute my expertise in fostering positive healthcare experiences and delivering exceptional service in a dynamic healthcare environment.

480-***-**** ****************@*****.***

Casa Grande, AZ 85122

Strong problem-solving

Analytical skills

Interpersonal Skills

Communication

Collaboration

Customer Service

Critical thinking

Attention to detail

Provide crucial support to nursing and medical staff by assisting with patient care tasks Maintain a high patient hygiene and comfort standard by assisting with bathing, dressing, and grooming Safely assist patients with mobility, transfers, and ambulation, utilizing proper techniques and mobility aids to prevent falls and injuries. Ensure compliance with all healthcare regulations, policies, and procedures, maintaining confidentiality and upholding ethical standards in patient care.

Skillfully negotiate with creditors on behalf of clients to settle debts, achieving favorable settlements and reduced financial burdens Explaining debt settlement options, potential outcomes, and associated risks, fostering a clear understanding of the process for clients Organize and maintain accurate records of all debt settlement negotiations, agreements, and client interactions Conduct comprehensive financial assessments for clients, evaluating their debt situations and creating customized debt settlement plans aligned with their financial goals.

Identify opportunities for cross-selling and upselling additional services or products to increase revenue from existing clients Proactively identify and resolve client issues, working cross-functionally to implement effective solutions and prevent recurrence Lead seamless onboarding processes for new clients, ensuring a smooth transition into services Collaborate with clients to understand their unique needs and objectives, tailoring service offerings and solutions that address specific challenges and drive mutual success.

Creative Inner Visions

Freedom Debt Relief

Results Companies

Patient Care Technician • Sep ‘22 - Present

Debt Settlement Specialist • Sep ‘21 - October ‘22 Client Service Manager • May ‘17–Sep ‘21

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