Patient Access & Care Coordination Specialist

PATRICIA FOLASA

University Place, WA ***** **************@**************.*** **************@*****.*** 253-***-**** PROFESSIONAL SUMMARY

Dedicated healthcare professional with proven success in patient access and care coordination. Experienced in managing complex insurance verification, registration accuracy, and front-end hospital operations. Skilled at improving patient satisfaction, reducing claim denials, and ensuring compliance with HIPAA, Medicare, and Medicaid standards. Recognized for enhancing workflow efficiency and collaboration between administrative and clinical teams to support high-quality patient experiences. CORE COMPETENCIES

• Patient Registration & Admissions

• Insurance Verification & Authorization

• Healthcare Administration

• EMR Systems (EPIC, Cerner)

• HIPAA Compliance

• Data Accuracy & Quality Control

• Patient Scheduling & Coordination

• Front Desk & Customer Service

• Workflow Optimization

• Documentation Management

PROFESSIONAL EXPERIENCE

Patient Access Representative II/III (Per Diem)

St. Joseph Medical Center – Tacoma, WA - Dec 2022 – Aug 2024

• Processed registration and pre-registration for over 150 patients daily across multiple departments with 99% accuracy.

• Verified insurance, obtained pre-authorizations, and reduced claim denials by 35%.

• Managed front-desk operations for 200+ patients daily, achieving a 30% rise in satisfaction scores.

• Partnered with clinical teams to streamline scheduling and admissions, cutting patient wait times by 25%.

• Ensured compliance with HIPAA, EMTALA, and hospital regulations while maintaining patient confidentiality.

Home Care Provider (Mother)

State of Washington – Tacoma, WA - Feb 2014 – Aug 2022

• Delivered compassionate care for patients, supporting mobility, hygiene, and daily living needs.

• Coordinated care plans, improving follow-up and treatment compliance by 25%.

• Accurately monitored and documented vitals and medication adherence, reducing readmissions by 18%.

• Supported diagnostic and post-discharge care across multiple specialties, including cardiology and nutrition.

• Provided consistent physical and emotional support, increasing overall patient well-being scores. EDUCATION & LICENSES

Bachelor of Science in Healthcare Administration & Management City University of Seattle – Seattle, WA - Graduated June 7, 2025 GPA: 3.8 Honor Roll Licensed Phlebotomist – State of Washington

Bates Technical College – Tacoma, WA Completed Sept 2017 - License No. PC 60799668 Honor Roll Certificate in Medical Assisting

American Career College – Ontario, CA Completed June 2008 Honor Roll 2007 HIPAA Certificate

Issued Feb 15, 2008 – Renewed biennially

High School Diploma

Katella High School – Anaheim, CA June 1986

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