Agile Scrum Master and Tech Lead Leader

Poornima Mandava

EMail: ****************@*****.*** Mobile +1-512-***-****

Professional Summary

Results-driven IT professional with 14 years of experience, including 3 years as Certified Scrum Master. My expertise spans development, technical leadership, and Scrum Master roles. I have consistently facilitated Agile and Scrum delivery within SAFe environments. I am adept at coaching teams, resolving impediments, and collaborating with Product Owners and Release Train Engineers to ensure high-quality increments through structured ceremonies, transparent metrics, and continuous improvement. Strong servant leader with handson technical background, experienced in stakeholder collaboration, dependency management, and driving continuous improvement across distributed teams.

Core Competencies

Scrum Ceremonies: Sprint Planning, Backlog Refinement, Daily Scrum, Reviews, Retrospectives

Servant Leadership: Coaching, conflict resolution, impediment removal

SAFe Practices: PI Planning, ART coordination, Scrum of Scrums

Agile Metrics & Transparency: Velocity, burndown/burnup, cycle time

Stakeholder & Dependency Management

Tools: Jira, Confluence, VersionOne, TFS/VSTS

Certifications

Certified Scrum Master (CSM) – Scrum Alliance

Professional Awards & Recognition

Trailblazer Award – ESIC Project

Best Performance and Leader Award – Scrum Master

Wall of Fame – Outstanding Scrum Master Leadership

Star of the Month & Keystone Awards – ESIC

Best Customer Satisfaction Award – FedEx

Star of the Sprint – FedEx

Certification of Achievement – Wipro Ltd

Professional Experience

Scrum Master

WIPRO – FedEx APIF July 2020 – May 2023

Led Scrum delivery for enterprise teams supporting FedEx customer identity and access management platforms

Applied SAFe principles, supporting PI Planning, system demos, and Agile Release Train activities

Facilitated all Scrum ceremonies, ensuring consistent sprint cadence and delivery transparency

Partnered with Product Owners on backlog refinement, story readiness, and estimation

Managed crossteam dependencies and coordinated Scrum of Scrums for scaled delivery

Coached teams on Agile values, roles, and ceremonies, strengthening selforganization

Providing transparent updates to senior management and key stakeholders through metrics

Removed impediments proactively to ensure achievement of sprint goals

Developer & Scrum Master

WIPRO – FedEx Mobility Oct 2016 – Jun 2020

Scrum Master Responsibilities:

Facilitated Scrum ceremonies and improved sprint predictability over successive iterations

Worked closely with Product Owner to refine backlog and improve acceptance criteria

Managed risks, dependencies, and impediments to support ontime releases

Provided stakeholder updates with clear status, risks, and mitigation plans

Developer Responsibilities:

Designed and developed mobile application features using Xamarin, C#, Web API, and MySQL

Built REST services and supported production issues by analyzing logs and fixing defects

Wrote unit tests using NUnit to improve code coverage and quality

Integrated AppDynamics for analytics and crash reporting

Mentored team members and supported onboarding activities

Developer & Technical Lead

WIPRO – ESIC May 2010 – Sep 2016

Led design, development, and testing of largescale healthcare and insurance enterprise applications

Developed core modules including scheduling, clinical records, ADT, and billing systems

Implemented servicelayer business logic using WCF services

Prepared design documentation and supported reverse engineering and UAT

Technical Skills

Technologies: ASP.NET, C#, MVC, HTML, WCF

Databases: SQL Server 2005, MySQL

Tools: Jira, Confluence, VersionOne, TFS

Education

Master of Computer Applications (MCA) - Acharya Nagarjuna University, India – 2009

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