Telecom IT Project Manager with MBA and Certifications
Resume:
C O N T A C T
******.***********@*******.***
Colorado, USA
Daniel Fernandez
E D U C A T I O N
Master’s degree in Business
Administration
Universidad Tecnológica de
México (2022)
Bachelor’s degree in
Telecommunications &
Electronics Engineering
Universidad Tecnológica de
México (2013)
L A N G U A G E S
English – Advanced
Spanish – Native
T E C H S K I L L S
• ServiceNow
• VMWare
• Tableau
• IBM WatsonX AI
• AWS (EC2/S3)
• API Gateway
• PI Works
• Kubernetes
• JIRA
• Confluence
• Secure CRT
• Unix/Linux
• QXDM/XCAL
• Google Workspace
• Microsoft Office Suite
C O U R S E S &
C E R T I F I C A T E S
Project Management
Professional Certified
Project Management Institute
(2026)
SCRUM Master Certified
SCRUMstudy (2024)
Certification RAN Product
Samsung (2021)
Certification 5G RAN
Ericsson (2020)
DANIEL ADRIAN FERNANDEZ
IT Project Manager MBA PMP Certified SCRUM Master Certified DISH Network – IT Incident Manager (Mar 2024 – Feb 2026) Telecommunications Denver, Colorado
• Lead service delivery for the mobile network internal teams and key vendors (Samsung, Mavenir, Cisco) across USA, servicing approximately 7.5 million subscribers, and leading a team of 5 direct reports.
• Design, implement, and optimize Jira workflows, reporting, and dashboards to support capacity planning and demand forecasting, dependency and collision management, and proactive risk identification and mitigation.
• Identify gaps and risks across RAN domains and virtualized network components and provide mitigation plans to avoid delay in the project implementation.
• Prepare project documentation, presentations for status updates and project steering committee meetings and related project meetings.
• Own incident lifecycle execution in ServiceNow, creating and updating trouble tickets with clear technical context, actions taken, and restoration progress while enforcing escalation paths and SLA discipline.
• Monitor SLAs and customer impact through KPI using performance and assurance tools (e.g., PI Works and other OSS/NMS platforms), identifying degradation patterns and prioritizing corrective actions.
• Produce high-quality incident communications and stakeholder updates (timeline, scope, impact, ETA, mitigations), ensuring transparency and alignment for operations leadership and technical stakeholders.
• Contribute to continuous improvement by standardizing troubleshooting playbooks, improving monitoring/alerting fidelity, and identifying automation opportunities that reduce repeat incidents and increase network availability.
• Integrate SAFe-informed practices into project coordination, ensuring alignment with cross-team Agile processes Achievements:
• Consistently placed in the Top 3 FIMs for ticket resolution and sustained 100% accuracy by integrating Watson GenAI into daily workflows and standardizing reporting templates.
• Built a KPI reporting template in PI Works that was rolled out department-wide, simplifying team processes and improving reporting reliability.
• Created and implemented a comprehensive onboarding and training plan for the NOC team, while coaching peers on system architecture and structured root-cause investigation.
• Proactively broadened expertise into CORE and AWS after organizational shifts, ensuring capability coverage aligned to the company’s forward network strategy.
• Drove manual site validation during the VMWare-to–Wind River migration, maintaining network stability and ensuring timely completion of regulatory reporting.
Samsung Electronics of America (Apr 2021 – Mar 2024) Telecommunications Plano, TX & Denver, CO
RAN Virtualization Engineer Subject Matter Expert Jan 2023 – Mar 2024 Denver, CO
• Lead RAN performance virtualization strategy supporting DISH/Boost Mobile Network by defining KPI frameworks and building dashboards that provide real-time and trend visibility for 4G/5G RAN domains
• Design, develop, and maintain interactive visualization layers (Grafana/Tableau depending on the stack), enabling self-service analytics, drill-down troubleshooting, and executive-ready reporting for network performance and service-impact monitoring.
• Provide on-site technical SME leadership for integration and troubleshooting within customer platforms, translating complex RAN behavior into clear insights and actionable recommendations for operators and internal stakeholders.
• Operate and troubleshoot cloud-native vRAN components hosted on Kubernetes and AWS monitoring pod/service health, validating telemetry, and ensuring observability coverage across infrastructure, cluster, and RAN application layers.
• Partner cross-functionally with R&D, platform/PaaS, and virtualization partners (e.g., VMware) to perform deep root-cause analysis and drive resolution of high-severity incidents, validating fixes through post-incident performance baselines.
• Improve monitoring fidelity and operational efficiency by standardizing KPI definitions, dashboard governance, and alert thresholds, reducing noise and accelerating fault isolation and decision-making for high-visibility network events. Achievements:
• Contributed to the DISH Wireless achievement of meeting the FCC 70% population coverage mandate by June 2023; supported the stabilization of a first-of-its-kind cloud-native Open RAN 5G network across 15,000+ sites to secure multi-billion-dollar spectrum assets.
• Spearheaded a comprehensive onsite training initiative at the customer’s office, successfully upskilling more than 60 personnel on Samsung 5G RAN products and operational best practices. First Office Application Support (Verizon) Apr 2021 – Dec 2022 Plano, TX
• Lead first-office application (FOA) site readiness and acceptance activities, executing SW/FW audits, site health checks, and audit-ready closeout packages by applying and verifying golden parameters prior to market launch for high-capacity commercial wireless network across Verizon’s nationwide markets.
• Own neighbor configuration governance (neighbor audits, first-tier adjacency validation, missing/unwanted neighbor remediation) to protect handover performance and stabilize early-life network KPIs.
• Drive advanced feature configuration and validation for 5G deployments, including Massive MIMO, Carrier Aggregation, and C-Band optimization across FR1 and FR2, ensuring correct parameterization and performance alignment with launch targets.
• Coordinate cross-functional and vendor troubleshooting during FOA, escalating high-impact issues, documenting actions and outcomes, and ensuring rapid stabilization for on-air readiness and sustained service performance. Ericsson –Service Delivery Scripting Lead (Verizon) (Jan 2013 – Apr 2021) Telecommunications United States (Multiple Locations)
• Serve as the US nationwide scripting lead within the Service Delivery unit, forecasting scripting demand by market, running kick-off meetings, and aligning delivery plans with customer expectations, milestones, and acceptance criteria; leading a team of 20 engineers
• Own end-to-end scripting governance (creation, validation, version control, and deployment), ensuring standardized scripts and repeatable execution for integrations, upgrades, and configuration changes.
• Provide senior-level technical oversight during nationwide rollouts, troubleshooting RAN integration issues (alarms, parameter mismatches, feature activation, reconfigurations) and coordinating resolution with field teams and stakeholders to protect service stability.
• Drive automation and process efficiency by building/optimizing scripting tools and workflows that reduce manual effort, improve quality/consistency of configurations, and accelerate time-to-delivery across the national footprint. Achievements:
• Led 4G/5G node configuration and performance optimization for Super Bowl LIII (Atlanta), enabling critical VR and streaming demonstrations at Mercedes-Benz Stadium in a high-visibility, live-event environment.
• Drove the 5G NSA market launch in Denver and supported the commercial rollout of C-Band 5G, deploying next-generation software and hardware to achieve launch readiness and performance targets.
• Delivered the FOA for Millimeter Wave (28/39 GHz) in San Francisco, implementing EN-DC configurations and capturing reusable lessons learned to improve rollout scalability across markets.
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