Administrative Support Specialist with Bilingual Skills
Resume:
Juana Cuevas
El Monte, CA 91732
Objective:
To obtain a position with a company that will allow me to make a valuable contribution to its success and to be part of a team of dedicated and committed professionals and offers the opportunity for growth.
Skills:
Data Entry Able to work under pressure Computer Clerical Experience Able to work unsupervised
Type 60 WPM Enthusiastic team member
Bilingual-Spanish Dependable
Experience:
Tote&Carry Los Angeles, CA
Customer Service (E-Commerce) March 2022-present
Respond to customer inquiries
Manage Wholesale Customer Accounts
Process orders and shipping labels via Shopify
Respond and submit information to chargeback disputes
Customer Service Manager-Oversea call center department
Interacting with customer and handling customer queries complaints in a timely manner
Train new customer service representative
FTC Commercial Corp. Los Angeles, CA
Operations Manager 07/04 to 09/21
Receive and enter invoices into data base system utilizing access and transmit to Factor Soft on a daily basis.
Post customer payments by recording checks, wires and credit card transactions.
Responsible for the reconciliation of monthly collection reports.
Translated account information and inquiries in Spanish to customers.
Law Offices of Liddle and Liddle Glendora, CA
Customer Service Representative 09/03 to 04/04
Create files for new clients. Prepare files for 30, 60 and 90-day evictions notices.
Prepare files to send tenants increase of rent letter
Update clients on case, such as dates tenants were served, court dates and lock outs if any.
Perform clerical duties as assigned.
Work Source Career Partners El Monte, CA
Career Services Coordinator 1/03 to 06/03
Coordinated the organization of over 800 files for processing.
Valuable team member in selection process for employees.
Worked closely with Site Manager as back up supervision in her absence at local office.
Interviewed clients that are in need of assistance, such as employment to determine nature and to refer to other partnering agencies if needed.
Interviewed applicants to obtain information, such as work experience, education, training and occupational interest.
Work Source Mid-San Gabriel Valley Consortium El Monte, CA
MIS Specialist 05/97 to 12/02
Received, sorted and logged registration paperwork information from service provider into data base system on a daily basis to assure accuracy, completeness and adherence to establishment standards.
Organized and maintained filing system for documents.
Reconciled state printout report to Consortium data on a monthly basis.
Handled service provider inquiries related to state documents.
Compiled payroll data, entered data and computed and posted wages.
Drake Personnel/MSGVC El Monte, CA
Unit Office Assistant 11/96 to 05/97
Received callers at establishment, determined nature of business and directed callers to destination.
Typed memos, correspondence, reports and other documents.
Provided information regarding activities and location of departments, offices and employees within organization.
Performed variety of clerical duties and other duties pertinent to establishment.
Helped in preparation of creating forms, preparing new employee files, filing and stamping invoices.
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