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(ALICE) ANN POWDER
********@*****.*** 248-***-**** Rochester Hills, MI 48306
CAREER SUMMARY
Organized and diligent Administrative Assistant with 10+ years of experience in facilitating front-office operations and managing multi-line phone systems. Proven expertise executing detailed data entry and maximizing organizational workflow efficiency. Adept at directing high-volume communications, and coordinating event logistics to ensure seamless administrative continuity.
WORK HISTORY
ROBERT HALF STAFFING AGENCY Reference supplied upon request.
ADMINISTRATIVE ASSISTANT / RECEPTION Jan 22, 2019 to current
Delivered mail, forwarded faxes, emails and packages to appropriate staff members for ease and efficiency of office work flow. Highly organized.
Assisted in project coordination for special events, including logistics planning and material preparation, enhancing overall operational efficiency
Eliminated inter-departmental friction by scheduling conference room bookings via Microsoft Outlook
Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
Screened phone calls and emails for staff, providing accurate information or redirecting inquiries to appropriate staff members
Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
Performed accurate data entry and document processing by managing documents and maintaining structured filing systems, optimizing the speed of inter office information retrieval
Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
Served as the primary point of contact for visitors/guests and contractors, greeting them professionally and ensuring their needs were met during their time at the office
OAKLAND COMFORT CARE (Elder care resource management.)
ADMINISTRATIVE ASSISTANT Rochester Hills, MI 2009 - 2014 This company closed in 2014
Comprehensive administrative management and consultation for a family regarding Alzheimer's elder care for their family member by facilitating an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
Vetted state approved assisted living facilities with expertise in Alzheimer's care for proper placement of client and assurance of special needs execution
Researched treatment options resulting in an estimated 25% improved quality of life through diet changes.
Interfaced with Veteran's Administration and obtained maximum free medical care and financial benefits.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Collaborated with management team to make necessary improvements and satisfy resident needs and safety.
EDUCATION
Berkshire Community College, Pittsfield, MA Liberal Arts
Hudson Valley Community College, Troy, NY Pre Pharmacy
Purdue University, W. Lafayette, IN Pre Med
ADDITIONAL WORK HISTORY
LIFE WORSHIP AND TRAINING CENTER (CHURCH) This company closed in 2010
ADMINISTRATIVE ASSISTANT Pontiac, MI 2006 – 2008 Volunteer Work
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events for efficient time management
Directed guests, routed deliveries, managed mail, and coordinated courier services for efficient office flow
Managed incoming and outgoing calls, ensuring prompt and professional communication while addressing needs
Maintained calendar management and scheduled appointments for staff and leadership in Outlook
Greeted visitors, including VIPs, vendors, and interview candidates, ensuring a positive first impression
Organized domestic travel and reservations for conference speaking engagements securing special needs
Developed training materials, managed files, and supported team communications while creating an environment for successful mastery
Coordinated conference preparation, event planning, and designed conference materials for in-house events