Chat Support Agent

KEONIA PATTERSON Orlando, FL • 321-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Customer-focused Chat Support Agent experienced in delivering real-time assistance, resolving customer inquiries, and managing multiple conversations simultaneously. Strong written communication, troubleshooting ability, and attention to detail. Adept at navigating support platforms, documenting interactions, and maintaining professionalism in fast-paced environments. Reliable, empathetic, and fully remote-ready. CORE SKILLS

• Live Chat Support

• Written Communication

• Multitasking & Managing Multiple Chats

• Ticketing Systems

• Customer Inquiry Resolution

• Technical Troubleshooting

• Order Processing & Refund Support

• Documentation & Case Notes

• Policy & Procedure Compliance

• Remote Tools & Software

• Professional Tone

• Accuracy & Attention to Detail

PROFESSIONAL EXPERIENCE

Representative Payee / Administrative SupportSelf-Managed — Orlando, FL 2018–Present

• Communicate with agencies and families to resolve inquiries and provide accurate written updates.

• Draft clear responses, maintain case notes, and manage sensitive documentation.

• Troubleshoot issues, escalate complex cases, and ensure timely follow-up.

• Demonstrate strong multitasking skills while managing multiple clients and deadlines.

• Maintain professionalism, empathy, and accuracy when handling sensitive or urgent concerns. Customer Support & Administrative Assistant (Remote)Freelance — Florida 2020–Present

• Provide customer service through chat, email, and messaging platforms.

• Assist with order questions, scheduling, form completion, and general support tasks.

• Use remote tools and ticketing systems to track interactions and maintain organized records.

• Troubleshoot basic technical issues and guide customers through step-by-step solutions.

• Deliver fast, accurate responses while managing multiple conversations at once. TECHNICAL SKILLS

Chat Platforms • CRM & Ticketing Systems • Google Workspace • Email Support Tools • Basic Troubleshooting

• Web Navigation Assistance

REMOTE WORK READINESS

High-speed Internet • Quiet Workspace • Flexible Availability EDUCATION

High School Diploma — Orlando, FL

STRENGTHS

Strong grammar • Calm under pressure • Adapts quickly to new systems • Dependable • Organized

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