Customer Service & Hospitality Professional with CRM Expertise

Glenda Coleman

roy

Summary

Driven professional with a strong background in customer service and hospitality, notably at LaQuinta Inn & Suitespear.

Proven expertise in CRM software and complaint handling, enhancing customer satisfaction and service efficiency.

Skilled in anticipating customer needs, resulting in improved productivity. Demonstrates exceptional customer focus and

adeptness in scheduling and account updating, contributing to company success.

Skills

Customer focus * Call center experience

© CRM software Scheduling

¢ Complaint handling Account updating

Experience

CUSTOMER SERVICE REPRESENTATIVE 05/2014 - Current

LaQuinta Inn & Suits - Pearl, MS

* Educated customers on special pricing opportunities and company offerings.

© Assisted guests with check-in and check-out processes efficiently.

CHECK PROCESSOR 02/2010 - 02/2013

Benmark Insurance Company - Jackson, MS

* Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

* Processed incoming checks for accuracy and compliance with company standards.

QUALITY CONTROL 04/2006 - 12/2009

Tri State brick - Jackson, MS

Responsible over the quality control guys making sure they were doing they job. Also measuring bricks and filing paper

work

CUSTOMER CARE REPRESENTATIVE 03/2000 - 01/2006

Entergy - Jackson, MS

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

* Strengthened customer retention by offering discount options.

© Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their

requests.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

© Provided training support for new hires related to customer service processes and procedures.

Education and Trai

ig

Alcorn State University - Lorman, MS Bachelor of Arts

General Studies, 05/1999

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