Strong Communication skills, Active listening, Empathy, Problem-solv

DARLINE ALEXIS

*** ********* ****** ** *** ** West Palm Beach FL 33401 *********************@*****.***

(754) 238- 6540

OBJECTIVE

Reliable and self-motivated professional seeking a remote position where strong communication, time management, and problem-solving skills can be used to deliver high-quality results in a virtual work environment.

EXPERIENCE

TechSystems: Healthcare Customer Service

Nov 2022 – Dec 2025

Respond to patient, provider, or client inquiries via phone, email, or ticketing systems.

Resolve issues related to medical documentation, referrals, or test results.

Communicate clearly with clinical support teams to solve problems and follow up.

Answer phone calls and assist customers with medication-related inquiries

Enter prescription information into computer systems

Kobie: Loyalty Customer Care Representative

Feb 2019- May 2022

Answer all incoming inquiries directed to you in various media channels, phone, email, chat.

Approach each day with a positive, professional customer-centric, and teams-oriented attitude

Act with integrity at all times

Work independently without the heavy need to rely upon your team or supervisor

Adhere to schedules and company policies and procedures

Escalate any issues or concerns that are unable to be resolved through normal efforts

EDUCATION

Broward college,__ Associate in Arrs and Degree

2012-2016

Deerfield Beach High School, __ High diploma

2012

Language: English Spanish, French, Creole

AWARDS AND ACKNOWLEDGEMENTS

Employee of the Month — Recognized for high productivity, reliability, and positive customer feedback

Top Performer Award — Consistently exceeded quality and performance metrics

Attendance & Reliability Recognition — Maintained excellent attendance and schedule adherence

Customer Service Excellence — Acknowledged for professionalism and problem resolution

Interest: Books, Cultures, Documentations, Soccer, Piano, Menus, Hangout

Contact this candidate