Customer Service Leader with Retail Expertise
Resume:
Maegan McBride
Orange, TX **632
*****************@*****.***
Professional Summary
A passionate customer service professional with extensive experience in retail, sales, and management. Strong leadership, customer service, and organizational skills with a background in store operations, merchandising, and multi-line phone systems. Enthusiastic towards learning new skills with exceptional work ethic. Skills
Customer Service & Sales
Store Management & Operations
Merchandising & Planograms
Training & Leadership
Cash Handling & POS Systems
Scheduling & Time Management
Multi-Line Phone Systems
Microsoft Office & Computer Systems
Organizational & Communication Skills
Animal Care & Handling
Work Experience
Clerk/Receptionist Training
Texas Workforce - Orange, Texas December 2025 - Present
• Data entry within company software.
• Assisting and managing front desk reception.
• Answering phones and providing accurate information to clients.
• Organizing the office space and keeping it clean. Sales Associate
Cindie’s – Beaumont, TX May 2025 – December 2025
• Managed cash handling, sales, and customer transactions.
• Assisted in stocking and processing.
• Securing inventory and handling theft.
• Key holder responsible for store opening and closing procedures. Team Lead
Petsense – Orange, TX December 2024 – May 2025
• Key holder responsible for store opening and closing procedures.
• Managed cash handling, sales, and customer transactions.
• Provided high-quality animal care, ensuring proper handling and well-being.
• Scheduled appointments and handled customer inquiries via phone.
• Executed planograms (POGs) and store merchandising. School Bus Aide
Little Cypress Mauriceville CISD – Little Cypress, TX August 2022 – May 2023
• Ensured child safety and well-being while on the bus.
• Assisted in route memorization and maintained scheduling efficiency.
• Enforced transportation laws and safety regulations.
• Provided basic first aid and managed deliveries between campuses. Companion Animal Leader
Petco – San Antonio, TX January 2022 – June 2022
• Oversaw pet care operations, ensuring high-quality animal welfare standards.
• Managed marketing, sales, and store growth initiatives.
• Implemented store planograms and merchandising strategies.
• Trained and supervised employees on store policies and customer service.
• Ensured task completion and policy compliance among team members. Pet Care Specialist
PetSmart – San Antonio, TX April 2021 – January 2022
• Provided exceptional customer service in pet care and sales.
• Educated customers on pet care policies and best practices.
• Maintained store cleanliness and completed daily tasks before deadlines.
• Increased sales through customer engagement and product recommendations.
Sales Associate
Market Basket – Bridge City, TX August 2019 – March 2020
• Managed cash transactions and provided excellent customer service.
• Assisted in stocking, merchandising, and planogram execution.
• Handled multi-line phone systems and customer inquiries. Education
High School Diploma
Certifications & Licenses
• Driver’s License (Class C) Issued: July 2022 – Expires: June 2028
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