Logistics & Customer Support Specialist Resume Title

Joneisha Zimmerman

Charlotte, NC 980-***-**** ********.************@*****.***

Professional Summary

Detail-oriented and adaptable professional with experience in logistics, customer support, sales, and administrative operations. Proven ability to manage high-volume tasks, communicate effectively, and work independently in fast-paced environments. Strong background in order coordination, data entry, and problem-solving, with the ability to quickly learn new systems and workflows. Seeking a remote or hybrid opportunity where efficiency, organization, and reliability are valued. Skills

1 Customer Service & Client Support

2 Logistics Coordination & Route Optimization

3 Order Fulfillment & Operations Support

4 Data Entry & Typing (Microsoft Office, Excel, Word, Outlook) 5 Time Management & Multitasking

6 Communication & Problem-Solving

7 Shipping, Receiving, Picking & Packing

8 Sales & Insurance (Licensed)

9 Team Collaboration & Independent Work

Professional Experience

Courier & Logistics Specialist Charlotte, NC Jan 2025 – Present 1 Executed high-volume last-mile delivery operations in fast-paced environments 2 Managed route planning and time-sensitive deliveries across high-traffic areas 3 Coordinated order pickup, verification, and delivery logistics to ensure accuracy 4 Adapted quickly to real-time route and workflow changes 5 Utilized mobile platforms for order tracking and dispatch communication 6 Maintained efficiency while managing multiple active deliveries simultaneously Insurance Sales Agent TRANZACT – Charlotte, NC May 2023 – Aug 2024 1 Assisted clients with Medicare Advantage and supplemental plan selection 2 Explained coverage options, benefits, and enrollment requirements 3 Utilized strong communication and consultative selling techniques 4 Managed customer interactions in a fast-paced, target-driven environment Sales Order Processor Belk – Charlotte, NC Nov 2022 – Dec 2022 1 Processed and fulfilled customer orders with accuracy and efficiency 2 Coordinated with team members to maintain workflow and meet deadlines Material Handler Coca-Cola Consolidated – Charlotte, NC Jan 2022 – Oct 2022 1 Handled, stored, and transported goods in a high-volume warehouse environment 2 Maintained organization and adhered to quality and safety standards Packer / Shipper (Multiple Roles) Charlotte, NC

1 Prepared and packaged shipments according to specifications 2 Ensured accuracy in order fulfillment and distribution processes 3 Maintained efficiency in fast-paced production environments Sales Associate Hollister Co. – Charlotte, NC Jun 2021 – Aug 2021 1 Delivered customer service and supported sales goals 2 Assisted with merchandising and inventory management General Laborer Metrolina Greenhouses – Huntersville, NC May 2021 1 Performed production and general labor tasks in a fast-paced environment Certifications & Licenses

1 Driver’s License (Valid)

2 Accident & Health Insurance License

3 Medicare Supplement Certification

Education

High School Diploma – Zimmerman Learning Academy – Charlotte, NC

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