Data Entry and Customer Service Specialist
Resume:
Mary Jo Novak
Drums PA. *8222
******.*****@*****.***
Summary
Dynamic warehouse associate with over seven years experience in customer service and fulfillment. Proficient in order processing and providing exceptional service to drive fluent retention and satisfaction. Recognized for accurately resolving customer inquiries and complaints, boosting efficiency across various teams. Committed to enhancing operational workfkows and delivering high quality customer experiences that align your the Company objective.
SKILLS
Exceptional Communication Skills
Creative Problem Solver
Live Chat Support
CRM Experience
CriticalThinker
Strategic Sales Knowledge
Team Worker
Strong Client Relations
Attention yo Detail
Self Motivated
WORK HISTORY
Lowe's Warehouse
2023-2025
Warehouse Associate
Chewy Inc.
2018-2022
Drove movexx and fulfilled orders, worked on the line when needed. Independent Distributor-Isagenix
July 2014-Current-Telecommute
Describe products to customers and accurate explain details and care of merchandise. Politely assist customers in person and via telephone. Provide an elevated customer experience to generate a loyal clientele. Assist customers with food selection, inquiries and order customization requests. Cosmetologist-September 2012-August 2014
Mary Taylor's Salon
Greet and assist customers with an upbeat attitude. Answer customers questions in a friendly positive manner. Perform haircuts, styles, manicures, pedicures and waxing services. Stylist/Assistant May 2012-September 2014
Sapphire Destination Salon
Assisted master stylists to give the best quality service to their clients. Performed manicures and pedicures.
Welcomed customers to their scheduled appointments in a friendly positive manner. Assisted customers to their scheduled appointments. Customer Service Representative 2008-2010
United One Resource
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Developed a reputation as an efficient service provider with a high level of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Dedicated to continuously improving sales abilities and product knowledge. Customer Service Specialist 2004-2008
CVS/Caremark
Called customers in a timely manner to verify specific information related to their prescription. Correctly entered the information to get their prescription sent out immediately. Cross-trained as a Distribution Clerk and sorting mail. Data Entry Specialist
1995-2004
Social Security Administration
Transferred data from scanned W-2's.
Manually typed scanned data into the system.
Corrected errors that were not corrected before documents were scanned into the system. EDUCATION
Greater Nanticoke Area
Graduated in 1993
Studied Business
Luzerne County Community College
1993-1995
Completed two years of Business Administration Classes Jolie Hair and Beauty Academy
2011
Certified Cosmetologist
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