Logistics & Operations Professional with 10+ Years Experience

Tonika Glascoe

Brownsburg, IN *****

317-***-**** **********@*****.***

Professional Summary

Reliable and detail-oriented logistics and operations professional with over 10 years of experience in high-volume mail handling, shipping operations, and customer service. Skilled in maintaining safety standards, managing inventory flow, and meeting strict deadlines with minimal errors. Proven ability to follow procedures, train new employees, and work effectively in fast-paced environments. Seeking to contribute to strong organizational and quality-focused skills in a pharmaceutical manufacturing or production environment.Core Skills

Shipping & Receiving Operations

Warehouse & Inventory Management

Safety Compliance & Workplace Safety

Transportation & Logistics Coordination

Package Scanning & Tracking Systems

Quality and Accuracy Control

Team Training & Collaboration

Microsoft Word, Excel, and Office Systems

Professional Experience

United States Postal Service – Indianapolis, IN

Mail Carrier / Mail Handler

October 2014 – Present

Sort and process high volumes of mail and packages while maintaining strict accuracy and delivery timelines.

Utilize scanning and tracking systems to monitor package movement and ensure proper documentation.

Follow USPS safety regulations and operational procedures to prevent errors and maintain workplace safety.

Provide customer service and resolve delivery issues in a professional manner.

Train and support new employees on mail handling procedures and route operations.

Indianapolis Public Schools – Indianapolis, IN

Bus Attendant

October 2012 – January 2014

Assisted the bus driver with safe transportation of students to and from school.

Maintained a safe and orderly environment for passengers.

Performed routine cleaning and safety checks of the bus.

Provided support and care to students during transportation.

Hematology Oncology of Indiana P.C. – Indianapolis In

Medical Records Technician

September 2006-August 2010

Answering Phones/Customer service and care

Mailing, Filing, Scanning and Faxing Records

Clerical Duties including but not limited to filing and scanning

FSH & Things Boutique – Indianapolis, IN

Store Clerk / Manager

November 2010 – November 2011

Managed daily store operations including opening and closing procedures.

Handled customer service, sales transactions, and inventory tracking.

Maintained records and answered phone inquiries.

Organized merchandise and monitored stock levels.

Education

Ben Davis High School

Indianapolis, IN

Bachelor of Biblical Studies / Christian Counseling

Southern Theological Institute of Biblical Studies – Indianapolis, IN

References

Available upon request.

Cover Letter

Dear Hiring Manager,

I am writing to express my interest in a manufacturing or production position with your organization. With more than ten years of experience working in high-volume operational environments, I have developed strong skills in safety compliance, process accuracy, and efficient workflow management that align well with pharmaceutical manufacturing standards.

In my current role with the United States Postal Service, I manage the sorting, tracking, and delivery of large volumes of packages while maintaining strict accuracy and documentation requirements. This experience has strengthened my ability to follow detailed procedures, maintain organized records, and work efficiently in fast-paced environments where safety and precision are critical. I have also trained new employees on proper handling procedures and workplace safety, demonstrating my ability to support team productivity and operational consistency.

I am particularly interested in transitioning my logistics and operational experience into the pharmaceutical manufacturing industry. I am confident my attention to detail, reliability, and commitment to following standard operating procedures would allow me to make a valuable contribution to your production team.

Thank you for considering my application. I welcome the opportunity to discuss how my experience and work ethic can support your organization’s manufacturing goals.

Sincerely,

Tonika Glascoe

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