Detail-Oriented Certified Pharmacy Technician with 22+ Years

Helen S. Ciencia

PHARMACY TECHNICIAN

*** * ********** *** ****, CA 92821 657-***-**** ********@*****.***

Objective

Detail oriented and dependable Certified Pharmacy Technician with 22+ years at Rite Aid. Proven track record in enhancing workflow efficiency, maintaining inventory accuracy, training staff, and ensuring stringent adherence to safety protocols. Seeking to apply extensive experience to support pharmacy operations and elevate patient satisfaction.

Experience

Rite Aid Certified Pharmacy Technician Feb 2003 – Jul 2025

Accurately filled and labeled prescriptions in a fast-paced, high-volume retail pharmacy.

Assisted pharmacists in verifying prescriptions, reviewing potential drug interactions, and providing top-tier patient care.

Managed inventory and restocked medications, ensuring compliance with federal and state regulations.

Handled insurance claims processing, prior authorizations, and resolved billing issues to prevent delays in patient medication access.

Trained and mentored new pharmacy technicians, contributing to a more efficient and knowledgeable team.

Provided compassionate customer service, assisting patients with prescription pick-up, over-the-counter recommendations, and medication counseling support.

Recognized for 100% prescription accuracy over multiple years.

Reduced inventory waste by over 30% through improved stock rotation and proactive inventory control.

Frequently requested by customers for personalized service and medication consultations.

Education

North Orange County Community College District 2003

Pharmacy Technician Program – Certificate of Completion, Graduated

Skills & abilities

22+ years of experience in high-volume retail pharmacy settings

Expertise with pharmacy systems (e.g., Rite Aid’s RADRx, McKesson, QS/1)

Strong interpersonal skills with a focus on compassionate patient care

Proficient in insurance claim processing and prior authorization coordination

Mentored and trained new pharmacy technicians

FlavoRx and other compounding or customization tools

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