Customer Care & Logistics Support Professional

VINITA

G-***, Block-G Jahangirpuri,

Delhi******

886*******

***************@*****.***

I Want to Be a Part of an Organization That Appreciates Hard Work and Guides Me to A New High Position. I Have the Confidence & And Enthusiasm to Work as A Team and Achieve Organizational Goals. Skills

• Problem Solving • Team player • Excellent time management skills • Customer relationship management

• basic Knowledge of computers, basic Excel. • Friendly and Positive Attitude. Education

• Currently pursuing a Bachelor of Arts in Administration (BAG) at Indira Gandhi National Open University IGNOU (3rd Year),

• Class 12: Passed from CBSE BOARD

• Class 10: Passed from CBSE BOARD

Experience

Customer care executive Ienergizer – E-com Express. Dates From – 04/03/2022 to 29/07/2022

In Ecom Express, I handled inbound live calls where I resolved delivery-related queries, provided support to customers, and assisted with tracking and updates. Customer care executive in service department ozone overseas pvt ltd. Dates From – 01/08/2022 to 31/7/2025

My key responsibilities in this organization include handling customer queries related to service issues, such as product concerns. I manage inbound and outbound calls, respond to emails, and assist customers through live chats and social media platforms. Additionally, I address e-commerce purchasing inquiries, such as delivery issues, return concerns, and order status updates. My role involves ensuring that customers receive timely and accurate information, helping to resolve their concerns effectively. Customer Experience Specialist Universal Delivery Solutions Dates From-03/08/2025 - 12/12/2025

International in logistics in operation Worked on export and import operations in air freight and express courier services Handled customer communication through calls and emails, Managed quotations and coordinated collection and delivery with shipper and receiver, create AWB, check required Documents ETC

Personal Information

Mother Name: Mrs. Nisha

Father’s Name: Mr. Naresh

D.O.B: 19/12/2002

Languages Are Known: English & Hindi

Nationality: Indian

Sex: female

Marital Status.: Unmarried

Declaration

Declaration I Hereby Declare That the Above Particulars of Facts and Information Stated Are True, Correct, And Complete to The Best of My Belief and Knowledge. Date:

Place:

Vinita

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