Collections & Customer Service Specialist /s
Resume:
C O N T A C T
*****************@*****.***
Houston, Tx 77038
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S K I L L S
E D U C A T I O N
J U N 2 0 1 6
High School Diploma
Hcc Felix Fraga Houston, Tx
E X P E R I E N C E
A P R 2 0 2 5 - N O V 2 0 2 5
Collections Agent
Finance Company Houston, TX
Successfully handled high-volume calls from delinquent customers.
Provided excellent customer service while following collections procedures.
Provided detailed reports to management regarding collection activities.
Collect payments from borrowers that are past due delinquent. Depending if they are 30 days or so on. If they are past 60 days and they don't answer leave a red tag on door to vacate their home premises within 72 hours.
Since borrowers don't answer the door or phone and avoid us. We as a collections team we comunícate and have meetings to talk about how to
breach and approach the borrower.
Filled out this checklist of the time I got there, borrowers name & ect information Amount they owe and so on. If they wanna pay with a new card I pull out a full out form for their credit card authorization sheet were I have them sign it, Were it will say the date they are promising to
pay and amount.
O C T 2 0 2 2 - M A R 2 0 2 5
Results-oriented Collections Agent
with a track record of successfully
handling high-volume calls from
delinquent customers. Known for
providing excellent customer service
while following collections
procedures. Skilled in negotiating
payment plans and developing
strong communication skills.
Proficient in fair debt practices,
collections processing, and skip
tracing.
Amalia
Martinez
Fair debt practices
Collections management
Financial control development
Skip tracing techniques
Payment arrangement strategies
Payroll administration
Title transfers to the court house ..
Accountability
Spanish Bilingual
Collections & Payroll Specialist
NTS Company Houston, Tx
J U N 2 0 2 1 - S E P 2 0 2 2
Customer Service Representative
Mygrant class Houston, Tx
L A N G U A G E S
Organized my aging with my 4 columns for the month to collect payments ..
Responsible for handling company account's about (900 accounts monthly)
Made daily calls to all the accounts customers/ owners/ self- contractors
Responsible for organizing my AR aging for PTP customers & following up on past due accounts
Responsible for maintaining my email, following up with previous emails, responding to all customer emails, work team emails and more.
Manage communication with all the customers/owners for payment status on their statements and pending invoices
Sent customer recent statements and resent any missing invoices Recognized by management for meeting collections goals and bringing accounts current..
Help my manager with payroll every other Thursday's before pay day ..
Making there checks for each employer & making sure the numbers correct & taking off the taxes, w2, 1099, quarterly tax forms .. Assist with the setup and maintenance of employee benefits, deductions, and payroll-related tasks.
Process semi-monthly payroll for all employees, ensuring accuracy and compliance withcompany policies and legal
requirements.Maintain payroll records, including timekeeping, employee records, and any payroll adjustments.Assist with the setup and maintenance of employee benefits, deductions, and other payroll-related tasks.Respond to employee inquiries related to payroll and resolve discrepancies.Prepare and file necessary payroll tax forms and remittances
Responsible for answering calls, transfer calls and taking messages as needed.
Worked with customers to processes cash/cards payments Responsible for will call and scanning glasses
Assisted with bin sheets, printing labels, placing returns and canceling parts orders
Responsible for calling customers to give updates on the status of their orders
Assisted with ordering parts for other branch locations Managed title transfer at the courthouse weekly
Managed current inventory listings
Responsible for researching different websites for vehicle pricing Managed daily paperwork and data entry for vehicle information Communicated with customers to pick up plates when they ready Full Professional Full Professional
English
Full Professional
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