Dynamic Customer Relations Professional with Leadership Experience
Resume:
Tranesia Simmons
*********@*****.***
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Skills
Active listener
Patient
Problem solving
Tenacious
Adaptability
Empathetic
Great with communication
Positive attitude
Self-control
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Experience YMCA / Site Director
June 2017 - October 2020, Spring Tx
● Responsibilities: Being a Site director included duties such as providing a safe and fun learning environment for the children in our program.
● Following the curriculum set out by our Directors for the kids to learn and explore.
● I also had to do training once a month and become cpr certified to ensure the safety of the children, myself, and my coworkers.
● As site director it was my responsibility to ensure my colleagues were following protocols and procedures.
● Speaking directly to the children's parents in regards to their children, discounts, ymca events, or concerns that we may have.
Sykes / Customer Representative
September 2022 - November 2022
● Handle inbound calls
● Drive customer satisfaction through voice, chat, and or email
● Navigate through multiple systems and tools
● Ongoing training and skill development
● Provide information about products and services
● Activating customer accounts
● Resolving problems
● Process transactions
● Respond to customer complaints
Foundever-USAA / Insurance agent
● Assist members with their policy
● Assist members with paying a bill
● Assist members with auto policy quotes
● Assist members with navigating their accounts
● Keeping a warm and welcoming tone on calls
● Assist members with adding or deleting vehicles on their accounts
● Assist members navigate their policies
● Navigate the research tool in order to better assist members with their questions
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Education Benjamin O. Davis / High school diploma
August 2012 - June 2016
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