Customer Service & Security Professional

Mikyra Mitchell

Auburn, WA *****

253-***-****

****************@*****.***

Professional Summary

Reliable and customer-focused professional with several years of experience in customer service and security. Proven ability to communicate effectively, handle high-pressure situations, and maintain safety and professionalism. Strong attention to detail with a commitment to providing excellent service and security support.

Work Experience

Customer Service Representative

Douglas Express Delivery

2017 – 2021

• Assisted customers with inquiries, orders, and delivery updates

• Resolved customer concerns in a professional and timely manner

• Maintained accurate records of customer interactions

• Provided support to ensure efficient delivery operations

Customer Service Representative

Xerox

2021 – 2023

• Handled inbound and outbound customer service calls

• Provided technical and account support to clients

• Resolved issues efficiently while maintaining high customer satisfaction

• Documented customer interactions and followed company procedures

Armed Guard

Axiom Armored

2023 – 2025

• Ensured safety and security of armored transport operations

• Monitored surroundings and responded to potential threats

• Followed strict safety protocols and company procedures

• Maintained professionalism while handling high-risk responsibilities

Skills

• Customer Service & Support

• Communication Skills

• Conflict Resolution

• Attention to Detail

• Security & Safety Awareness

• Time Management

• Problem Solving

Education

High school diploma

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