Customer Service Specialist with Call Center Expertise
Resume:
CHANTIOCKA MCMILLAN
***************@*****.***
Azizona City, AZ 85123
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Dedicated and results-driven specialist with proven abilities in customer service, skilled at resolving issues swiftly and accurately, ensuring high levels of customer satisfaction. Highly organized and methodical, consistently maintaining order and efficiency in fast-paced environments, complemented by conscientious approach to work and solid work ethic.
P r o f e s s i o n a l Summary
S k i l l s
Customer Relations Inbound and Outbound
Calling
Product Knowledge Paperwork Processing
Report Generation Data Entry
Data Collection Technical Support
Call logging Verbal and written
communication
CUSTOMER SERVICE REPRESENTATIVE
PEARL INTERACTIVE
Apr 2022 - Nov 2024
CALL CENTER REPRESENTATIVE
TAXACT
Dec 2018 - Mar 2022
E x p e r i e n c e
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Handled customer complaints and inquiries in a courteous and efficient manner. Developed strong customer relationships and loyalty through effective communication. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers. Proficiently handled high call volumes while maintaining quality service standards. Met performance goals and call center metrics in fast-paced performance setting.
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CUSTOMER SERVICE SPECIALIST
BLINK VOICE
Feb 2014 - Nov 2018
Resolved escalated customer issues quickly and efficiently while adhering to company policy. Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance. Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
Met daily customer service quotas with a focus on quality. HIGH SCHOOL DIPLOMA
NORTHERN HIGH SCHOOL
Education
References available upon request
References
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