Benefits Operations & Compliance Specialist
Resume:
EMILY HAYES SMITH
Simpsonville, SC *****
******.**@*****.***
SUMMARY
Results-driven benefits specialist experienced in overseeing benefits operations and compliance. Leverages data analysis and cross-functional collaboration to resolve issues, streamline enrollment processes, and enhance employee satisfaction.
SKILLS
·Benefits administration
·Healthcare benefits
·Data management
·Data analysis
·Project coordination
·Analytical skills
·Attention to detail
·Problem solving
·Time management
·Effective communication
·AI Literacy
EXPERIENCE
BENEFITFOCUS/VOYA FINANCIAL
BENEFITS ANALYST 01/2018 to 4/2026
·Ensure company benefits adhere to federal and state laws (COBRA, HIPAA, ACA, ERISA) and handle compliance reporting.
·Oversaw day-to-day operations of benefits, including enrollment and vendor management, while developing expertise in retirement plan regulations.
·Managed benefit enrollments across multiple carrier systems, documented communications in Salesforce, and coordinated with Engineering through JIRA tickets.
·Researched, diagnosed, and troubleshot system issues and disputes, collaborating across departments to resolve customer inquiries related to product functionality and platform performance.
BENEFITFOCUS/VOYA FINANCIAL
BENEFITS ADMINISTRATOR 01/2017 to 12/2018
·Managed employee benefits enrollment and eligibility verification processes.
·Provided expert support on plan information, website navigation, and benefits enrollment through Benefitplace while handling calls from agents, brokers, and members using InContact software.
·Coordinated communication between employees and benefits providers for inquiries.
·Developed and maintained accurate benefit plan documentation and resources.
·Resolved issues and documented customer interactions in Salesforce.
CHARTER COMMUNICATIONS, SPECTRUM
Greenville, US
Dispatcher 01/2017 to 12/2017
·Coordinated daily dispatch operations for service technicians and installation teams.
·Managed scheduling and routing to optimize service delivery efficiency.
·Managed incoming calls from technicians, scheduled appointments, and submitted special request orders to ensure timely service delivery.
·Communicated with customers to confirm appointments and address inquiries.
·Resolved box activation issues and customer concerns, amending orders to maintain accuracy and meet service needs.
RAINBOW INTERNATIONAL & MR. ROOTER PLUMBING
Greenville, US
DISPATCHER 01/2016 to 12/2017
·Coordinated daily dispatch operations for field service technicians and maintenance teams.
·Managed scheduling and routing of service calls to optimize resource allocation.
·Coordinated customer calls and scheduled plumbing and restoration service appointments, ensuring timely dispatch operations.
·Communicated effectively with customers regarding service appointments and updates.
·Managed technician payroll, collected payments, prepared deposits, processed accounts payable and receivable for past-due invoices, and opened and closed business daily to maintain operational flow.
HENRY SCHEIN INC
EQUIPMENT COORDINATOR 01/2016 to 12/2016
·Coordinated medical equipment orders between sales representatives and vendors, ensuring accuracy in processing and timely order fulfillment.
·Coordinated equipment inventory management across multiple departments.
·Oversaw equipment maintenance schedules to ensure operational readiness.
·Scheduled deliveries and resolved equipment delivery errors to maintain accurate records and enable smooth operational workflows.
·Developed and maintained relationships with suppliers and vendors.
GASTROENTEROLOGY ASSOCIATES, P.A
Greenville, US
SCHEDULER 01/2013 to 12/2016
·Coordinated physician and patient schedules for GI and radiology tests, managed physician's back line for in-patient hospital procedures, and transmitted colonoscopy prep prescriptions to pharmacies.
·Coordinated patient scheduling for multiple physicians in a high-volume practice.
·Managed appointment calendars to optimize physician availability and patient flow.
·Scheduled patients for gastrointestinal issues, colonoscopies, EGDs, and diagnostic testing, ensuring timely access to care and obtaining prior authorization from insurance.
·Communicated with patients to confirm appointments and gather necessary information.
EDUCATION
BACHELOR OF ARTS: ART - ENGLISH 04/2006
Anderson University
Anderson, SC
CERTIFICATIONS
QuantHub Certified AI Literacy for Voya Professionals
Voya Financial, Inc. 4/14/2026
WEBSITES, PORTFOLIOS, PROFILES
·www.linkedin.com/in/emily-smith0823
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