Professional Support Specialist with Healthcare Focus

Trinity J. Allison ***********@*****.*** 773-***-****

PROFESSIONAL SUMMARY

Mission driven professional aimed at enhancing the quality of services provided in a professional setting. Highly professional in extending an extreme level of customer service. Knowledgeable and efficient in the practice of maintaing confidentiality in private record keeping and adhering to compliance driven measures to facilitate the operations of a professional and secured environment.

EDUCATION

• Lincoln University Missouri, Bachelor of Science, Counseling Psychology (2019 – 2020)

WORK EXPERIECE

Law Offices of Chadwick and Lakerdas, Chicago, IL December 2024 – present

Office Legal Assistant

• Provide day-to-day administrative support to assigned attornyes

• Receive incoming phone calls and greet clients

• Schedule appointments and maintain calendars for assigned attorney

• Organize and maintain client files and legal documents

Advanced Physical Medicine, Chicago, IL February 2023 – December 2024

Medical Assistant / Receptionist

• Conduct patient intake, maintain accurate EHRs, and verify insurance information

• Assist healthcare providers with exams and procedures, ensuring a clean, efficient workspace

• Schedule appointments, manage phone systems, and address patient inquiries with professionalism

• Ensure HIPAA compliance during billing and payment processing

ES3 Fitness Rehab, Chicago, IL June 2021 – February 2024

Physical Therapist Assistant

• Assisted licensed physical therapists in implementing customized treatment plans to improve patient mobility, strength, and functional independence

• Guided patients through therapeutic exercises, mobility training, and use of assistive devices, ensuring proper technique and safety

• Monitored patient progress, documented treatments, and provided detailed reports to the physical therapy team to adjust care plans as needed

• Educated patients and families on home exercise programs, therapy goals, and recovery expectations, fostering engagement and compliance

• Delivered compassionate and professional care to diverse patient populations, ranging from post-operative rehabilitation to chronic condition management

SKILLS

• Digital Proficiency (Software / Tools)

• Customer Service and Client Relations

• Communications

• Data Analysis and Reporting

• Team Management

• Leadership Management

• Office Management

• Records Management

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