Operations Leader with Track Record of Customer Satisfaction
Resume:
LaTisha Hampton
PO Box *****, Houston, Texas, ***29, US
**************@******.***
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Pursuing a new position that rewards hard work and dedication. Coaching and mentoring
Exceptional interpersonal communication
Operations management
Deadline-oriented
Sales expertise
Consistently meet goals
Team standards
Efficient multi-tasker
Recruitment
Conflict resolution
Goal attainment
Customer service-oriented
Staff training/development
Customer service
Organized
Budgeting
Performance improvement
Inventory management
Employee scheduling
High School - 2003
Paris High School - Paris, TX
Education - Associate of Science - 2024
Grand Canyon University - Phoenix, AZ
Professional Summary
Skills
Education
General Manager - May, 2003 to January, 2019
Sonic Drive-In - Houston, TX
Devised and implemented effective marketing strategies that increased the store's ranking by positions. Implemented cutting-edge programs, such as the hiring program, to boost employee retention and reduce turnover.
Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
Ensured customer satisfaction before, during, and after all work. Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
Encouraged team members to work together to achieve profit and performance objectives. Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service. Created and managed a $100,000 annual budget with effective controls to avoid overspending and support sustainability goals.
Internal candidates for potential management roles were recruited and trained by me. Was in charge of weekly payroll management and submission. Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful. Was responsible for ensuring that every shift went as smoothly as possible. Purchased all supplies and kept track of the equipment and food inventory worth $10,000 or more. Organized budgets, oversaw P&Ls, and consistently met margin targets to stay on track with growth plans.
Over seeing stores to increase KPIs, Leadership, managing, supporting, and overseeing. General Manager - February, 2019 to November, 2022 Whataburger - Houston, TX
Ensured customer satisfaction before, during, and after all work. Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
Encouraged team members to work together to achieve profit and performance objectives. Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service. Internal candidates for potential management roles were recruited and trained by me. Promoted a positive customer experience through day-to-day supervision and management of facility. Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets. Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets. Assisted in the growth of the company.
Purchased all supplies and kept track of the equipment and food inventory worth $10,000 or more. Improved operational success by employing effective staffing, providing excellent training, adhering to safety regulations, and providing prompt customer service. Organized budgets, oversaw P&Ls, and consistently met margin targets to stay on track with growth plans.
Increased profits by 21% in one year through a restructure of the business line. Supervising the cleaning and maintenance of all equipment and facilities, as well as ensuring compliance with all health and safety regulations. Supervisor training which was overseeing several stores, budgeting, managing labor, F&P cost,equipment, and inventory.
Work History
Training General Manager - January, 2023 to Present Little Caesars Pizza - Houston, TX
Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
Ensured customer satisfaction before, during, and after all work. Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
Encouraged team members to work together to achieve profit and performance objectives. Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service. Internal candidates for potential management roles were recruited and trained by me. Is in charge of weekly payroll management and submission. Increased efficiency by coaching and mentoring 28 employees on company standards principles, industry practices, and company procedures.
Used Microsoft Excel to develop inventory tracking spreadsheets. Collaborate with a teamed of 23 in the development of The Sonic Games and we won 3rd place out of all the drive ins throughout the nation.
Supervised team of 35+ staff members.
Increased sales 67% over 9 month period for sonic Drive In, and at Whataburger increased sales by 21% in 6 months.
Won Rookie of the Year, and following year won General Manager of the year. I became a training store within the first year of been General Manager. Made most bottom line profit the first year.
ServSafe
First Aid/CPR Certified
Accomplishments
Certifications
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