Customer-Focused Hospitality Manager and Lead Bartender
Resume:
Jessica Smith
Freeburg, Illinois
********@*****.***
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Objective
Dedicated and customer-focused professional with extensive experience in hospitality, sales, and management. Proven ability to lead teams, provide excellent customer service, and thrive in fast-paced environments. Seeking to contribute strong communication, leadership, and organizational skills in a dynamic workplace.
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Work Experience
Bartender / Server
Reifschneider’s — February 2019 – April 2026
- Delivered high-quality customer service in a fast-paced bar and restaurant environment
- Prepared and served beverages and food with speed and accuracy
- Managed cash handling, POS transactions, and daily balancing
- Built strong customer relationships, increasing repeat business
Manager / Bartender
The Boardroom, Marissa, IL — January 2018 – January 2019
- Oversaw daily operations including scheduling, inventory, and staff supervision
- Trained and coached employees to improve performance and service quality
- Ensured compliance with safety and alcohol service regulations
- Assisted in bartending and customer service during peak hours
Phone Sales Representative
Omega, Columbia, IL — May 2017 – December 2017
- Conducted outbound sales calls and handled customer inquiries
- Consistently met or exceeded sales goals
- Maintained accurate records and followed up with clients
Manager / Server / Bartender
Bully's Smokehouse, Columbia, IL — February 2013 – May 2017
- Managed daily restaurant operations, staff, and scheduling
- Provided excellent service in a high-volume environment
- Handled inventory control, ordering, and cash management
- Resolved customer issues to ensure satisfaction
Server / Manager
Aunt Maggie’s On Main, Columbia, IL — February 2010 – February 2013
- Delivered friendly and efficient customer service
- Assisted with staff supervision and scheduling
- Maintained cleanliness and organization of dining areas
Wireless Sales Associate
Bening Communications, Waterloo, IL — May 2009 – February 2010
- Assisted customers with product selection and account setup
- Met sales targets through strong product knowledge and communication
- Resolved customer service issues effectively
CNA / Housekeeping
Nashville Hospital, Nashville, IL — August 2006 – July 2007
- Provided basic patient care and support to medical staff
- Maintained a clean and safe environment for patients
- Assisted with daily living activities as needed
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Education
High School Diploma – General Studies
Sullivan High School — 2002
Certified Nursing Assistant (CNA)
New Start, Springfield, IL — 2006
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Skills
- Strong work ethic with consistent reliability and professionalism
- Excellent multitasking and time management in fast-paced environments
- Proven leadership, team building, and staff development abilities
- Customer service excellence with a positive and engaging attitude
- Highly motivated with a dedication to productivity and results
- Quick learner with strong adaptability and problem-solving skills
- Organized and detail-oriented with effective workflow management
- Creative thinker with the ability to improve processes and customer experience.
Contact this candidate