Frontend Team Lead with Customer Service Expertise
Resume:
Experience
Frontend Teamlead
Walmart • Waynesboro, GA 06/2021 - 03/2026
• Led front-end team in delivering exceptional customer service experiences.• Collaborated with management to optimize checkout processes and reduce wait times.• Trained and mentored team members on product knowledge and sales techniques • Oversaw cash handling procedures to maintain accuracy an ompliance standards• Developed staff schedules to align with peak shopping hours and needs.• Provided technical leadership, mentorship and guidance to team members.• Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.• Mentored employees in management of complicated sales, complex issues and difficult customers. E-commerce Department Mgr / Assistant Mgr
Walmart • Augusta, GA 08/2016 - 06/2021
Supervised daily operations to ensure efficient store management.• Trained and guided team members on customer service best practices.• Coordinated inventory management and stock replenishment processes.• Managed scheduling to optimize staffing levels during peak hours.• Resolved customer inquiries and complaints effectively and promptly.• Managed customer service inquiries and complaints in a timely manner.• Supervised daily operations including scheduling shifts, assigning duties.• Monitored employee attendance records, timekeeping, and payroll information.• Ensured compliance with safety regulations and company policies. Customer Service Mgr. / Frontend Zone Mgr.
Walmart • Augusta, GA 07/2007 - 08/2016
Oversaw daily operations of front-end services and customer interactions.• Trained and mentored staff on customer service best practices.• Implemented efficient checkout processes to enhance customer experience. Skills
Customer service, Time management, Communication skills, Leadership, English, Guest services, Metrics, Evaluations Education
GED
Augusta Technical College • Augusta, GA 05/2017
GED
References
Timothy Flakes Frontend Coach Walmart Supercenter Waynesboro, Ga.
Christine Kennedy
*************@******.***
Augusta, GA
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