Customer Success & Operations Leader

Crystal D. Strader

615-***-****

*******.***********@*****.***

PROFESSIONAL SUMMARY

Results-driven customer service and operations professional with 10+ years of experience in high-volume, fast-paced environments. Skilled in remote support, CRM systems, and resolving complex customer issues. Proven ability to meet KPIs and deliver excellent customer experiences. CORE SKILLS

Customer Experience (CX) • Technical Support • SaaS • CRM (Salesforce, Zendesk) • Call Center Operations • Live Chat • Account Management • Troubleshooting • KPI Metrics • Data Entry PROFESSIONAL EXPERIENCE

Remote Customer Support Specialist (Contract)

2022 – 2025

- Provided support for streaming and tech-based platforms

- Managed high-volume calls, chat, and email

- Resolved billing, login, and technical issues

- Maintained CSAT, AHT, and resolution metrics

- Used CRM tools like Salesforce and Zendesk

Dell Technologies – Sales Support & Trainer

2017 – 2022

- Supported customers and sales teams

- Trained new hires

- Maintained high performance metrics

J & K Transports – Dispatcher

2013 – 2017

Great Expectations – Office Manager

2009 – 2013

Hooters – Shift Lead

2000 – 2009

EDUCATION

B.S. Organizational Leadership & Communications

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