Business & Customer Relations Leader

KATHY A. ANDERSON

*** **** ***** **** ********, WA 98532 360-***-**** ****************@*******.***

BUSINESS / CUSTOMER RELATIONS PROFESSIONAL

OBJECTIVE:

Self-motivated, goal-oriented professional with extensive experience in business management / customer relations

experience seeks to advance career within an organization that appreciates enthusiastic initiative, dedication and hard work.

A creative yet analytical personality who thrives on a variety of challenges and has a passion for adding value. Brings strong

leadership, versatility and superior interpersonal skills.

PROFESSIONAL PROFILE:

• Thrives in fast-paced environment; successfully manages stress, unpredictable workloads,

conflicting deadlines and interruptions

• Displays proficiency in accounting principles and an in-depth knowledge of office management logistics; sets critical goals

to reach desired objectives

• Displays solid work ethic, dedication, excellence, and consistency in all work endeavors

• Thrives in independent operations and team dynamics, builds key alliances, engages in cross-functional activities

• Innovative thinker who incorporates available resources with the latest technology to implement creative, effective solutions

• Rapidly learns new procedures and processes; quickly adjusts to changes in schedule, environment, and organizational

objectives

• Ensures client satisfaction is afforded the highest possible priority; facilitates an atmosphere of collaboration and support

PROFESSIONAL EXPERIENCE:

State of Washington Olympia, WA

Benefit Specialist 3/ UI Customer Support/UI Tax & Wage Rates Unit 05/2024-6/2025

• Investigate, review, audit, and validate information derived from various sources for impacts to the benefit charging and

experience rating programs.

• Monitored tax rates for mathematical accuracy and statutory compliance.

• Investigate, review, audit, and validate information derived from various sources for impacts to the experience rating

program.

Reliable Enterprises Centralia, WA

Visit Supervisor 04/2016-04/2024

• Supervise Court ordered visits with Children in Foster Care and Parents

• Prepare and Submit reports detailing the visits for Case Workers

• Transporting Children to and from Visits

Lewis County Tax & Bookkeeping Chehalis, WA

Accounting Clerk 09/2009-06/2022

• Client Services including assisting with set-up of QuickBooks and Tax

• Preparing Payroll, monthly data entry and monthly and quarterly sales tax and payroll reports

• Providing Accounts Payable and Receivable preparation to companies.

• Client Contact for help with Payroll Taxes, Sales Tax and Accounts Payable & Receivable.

EDUCATION AND SPECIALIZED TRAINING:

Ashford University Clinton, OH

Bachelor’s Degree Organizational Management 06/ 2010

University of Phoenix-Axia

Associate’s degree – Business Management 08/2008

Centralia College Centralia, WA

Accounting Classes 06/2016-09/201

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