IT Service Operations Leader with 20+ Years Experience
Resume:
Thai Nguyen
IT Specialist
*******@*****.***
TitleMax Corporation – Carrollton, TX 2021
Contract to Hire (4 months from September to December)
• Systems Onsite Administrator and remote support for all store locations across the US which includes desktop/laptops, mobile phones, tablets, desktop and multi-functional printers, projectors, polycoms for meetings including audio/video equipment while managing
• • • TV Telephony Supporting Manage quad-active screens support PaymentMate, directory on for multiple T2M user InContact, VOIP floors accounts with with SmartView integrated and TightVNC. devices, for Skype adding journal features, accounts entries, setup creating to and various configure and groups, managing all password desk O365 phones resets, accounts and lock/features with unlocking MFA
• • accounts, Remote Manage support inventory imaging with computers for Bomgar all IT equipment, and and deploying remote/prepare onsite software 3 support year and cycle for security for all refreshes VP’s updates and executives and with e-waste SCCM retired assets, setup and assigns security and photo badges with ISONAS
TATA CONSULTANCY SERVICES (TCS) - Dallas, TX 2017 to 2020 Systems • Provided Administrator IT support to Tribune Publishing's Finance Hub that included support for General Accounting, Payroll, Treasury,
• Commissions, Upgraded wireless Collections, access points, Audit, Tax, executed and Compliance software updates departments when approved, with IT-related used needs BigFix to remotely push software and
• • • Windows Continually Identified Provided support security any educates problems for updates. Multi-users within on functional Managed how the OS, to O365 handle HP anticipated printers, accounts suspicious scanners, potential and emails upgraded wireless issues and plans requests headsets when for for approved. sensitive desk phone, information video conferencing system
• (Responsibilities Vidyo) and end-included user support day-to-for day 174 imaging employees, spare including computers, c-level troubleshooting executives of computer and software issues, network printing, software installation requests, troubleshooting Windows/Mac operating system errors, and mobile support
• (Initiated iPhone, Android, on-boarding and and Blackberry’s)off-boarding . procedures that involved setting up and collecting door badges and equipment.
• 5-Configured year PC and mobile Mac devices, refresh cycle laptops and all computer accessories. TRIBUNE PUBLISHING - Dallas, TX 2015 to 2017
Desktop • • Provided Responsibilities Support computer Engineer included and end-day-user to-day support troubleshooting for 174 employees, of computer including problems, c-level network executives printing, software installation, Windows/Mac operating systems, software related issues, updating inventory, scheduled eWaste pickup and mobile
• • • • • administration Imaging Provided IT 5-Provided year services PC computers technical after and were Mac hours outsourced support refresh and remote preparing project to to support our Tata visitors hardware Consulting and and external in software 2017 auditors for new (KPMG, hires EY, Deloitte and PwC) SENDERO CONSULTING - Houston & Dallas, TX 2012 to 2014 IT • • • Implemented Provided Worked Specialist with an analysis vendors and administered to to replace resolve and Yammer any manage network environment the infrastructure VOIP PBX providing system, issues employees email, and administered data with storage, an internal a data and data backup social security networking system with with McAfee tool Iron ePO
• • • Mountain Oversaw Replaced Served as IT Exchange the online support primary and for contact all SharePoint employees for all 2013 technology including with Office partners vendors 365 and online such principals as VOIP, Dell, CDW, Microsoft, Symantec, Iron Mountain,
• • Cisco, 3-Provided year Cbeyond, PC remote and Mac and support refresh Dallas for cycle Security all consultants Systems IT Support CAPGEMINI ENERGY/HCL AMERICA - Dallas, TX 2004 to 2011 Senior • Provided Analyst executive support for all TXU Energy board members and backup support for Oncor, EFH, and Luminant business units. Performed all desktop support related functions that included troubleshooting laptops, desktops, desk phones,
• • • • wireless Performed Administered Created Oversaw user access hardware work accounts, and points, orders provided and local reset application and iPhone, and updated passwords, multi-support Windows inventory function and that applied mobile, through printers consisted GPOs Blackberry and ServiceNow. of to escalating troubleshooting, users and and Previous Android-to computers Tier III system based maintaining, support in smartphones used Active when was asset Directory necessary. Remedy management support and ITSM and imaging
• • PC's 3-Provided year and PC Macs. remote and Mac support refresh for cycle VP’s and executives MARSH & MCLENNAN AGENCY - Dallas, TX 1999 to 2001
Desktop • • Collaborated Ordered Support and setup with Analyst the computer desktop systems team to for support new hires, 300+ installed users all necessary software, configured email account, and
• upgraded Researched memory and resolved for laptops, problems desktops, on workstations and printers and LAN, including IP resolutions, cabling problems, and peripheral
• • • malfunctions Prepared Maintained 3-year PC daily refresh all equipment backups cycle with inventory Arcserve using Microsoft Access CSI MULTIMEDIA - Irving, TX 1994 to 1999
Graphic Designer / Video Editor / IT Support
• Designed graphics for courtroom presentations, ordered all software/hardware and provided training to new hires with multimedia applications we used
• Maintained all office PC and Mac computers including hardware, software, configuration, updates, and patches
• Created an internal database for company contacts, equipment inventory, calendar events, and client information forms using FileMaker Pro
Skills • • • • • • • • • • • • • • • • • • • • • • DNS DHCP Wireless LAN BigFix Computer Active Hardware/Printers Smartphones Help Network Telecom Microsoft DHCP VPN VMWare Technical Software Office365 WindowsXP, Local desk and Directory devices Support deployment Support remote Windows and Networking Software/W7 adding/and imaging OS W10 modifying troubleshooting features within licenses Microsoft Certified IT Professional (MCITP) Microsoft Certified Technology Specialist (MCTS) ITIL V3 Foundation The Art Institute of Dallas
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