Technical Support and Collections Specialist

ET Erica Teegarden

Florence, KY ***** 859-***-**** ***************@*****.***

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PROFESSIONAL

SUMMARY

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

SKILLS • Client relationship building • Data entry proficiency

• Payment plan negotiation • Information gathering

• Documentation • Inbound call management

• Research • Debt collection

• Active listening • Call center experience

• Outbound calling • Account review

WORK EXPERIENCE LEGAL ACCOUNT RESOLUTION SPECIALIST 08/2025 to CURRENT Weltman Weinberg and Reis Co LPA Cincinnati, OH

• Developed collection strategies to effectively manage overdue accounts. Maintained composure and professionalism during challenging customer interactions, ensuring service excellence.

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Collaborated with legal teams to ensure compliance and streamline collections processes.

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• Accurately documented customer interactions to support seamless service. CUSTOMER SERVICE RELATIONS 10/2023 to 09/2024

Citibank Florence, KY

• Answered the constant flow of customer calls with minimal wait time Met customer call guidelines for service levels, handle time and productivity

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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

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• Investigated and resolved customer inquiries and complaints quickly CUSTOMER SERVICE RELATIONS 11/2020 to 07/2023

RDI

• Answered constant flow of customer calls with minimal wait Met customer call guidelines for service levels, handle time and productivity

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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

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• Investigated and resolved customer inquiries and complaints quickly

• Maintained up-to-date knowledge of product and service changes EDUCATION High School Diploma 05/1989

Campbell County High School, Alexandria

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