Detail-Oriented Administrative Professional with 10+ Years Experience

Crystal Hulsey

1-678-***-**** • **********@*****.*** • Mcdonough, GA

Summary

Detail-oriented Administrative Professional with over 10 years of experience in operational coordination and customer engagement. Proven expert in Microsoft Excel and Microsoft Outlook, dedicated to optimizing Calendar Management and Correspondence Handling to support executive leadership. Adept at maintaining rigorous Record Keeping and Expense Reporting standards to ensure seamless office operations in remote environments.

Work Experience

Delivery Driver October 2023 – Present

UPS, FOREST PARK, GA

Manage time-sensitive delivery schedules and maintain a 98% on-time rate through proactive planning and Microsoft Outlook coordination.

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Utilize GPS technology and Office Management Software to optimize logistics efficiency, reducing operational fuel costs by 15%.

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Maintain accurate digital Record Keeping for up to 100 daily deliveries, ensuring data integrity and real-time tracking accuracy.

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Coordinate with dispatch teams to streamline operations and support administrative efforts in reducing route delays.

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Customer Service Coordinator December 2021 – September 2025 RODENS HOME SOLUTIONS, FAYETTEVILLE, GA

Managed high-volume Correspondence Handling and established customer service protocols that reduced overall response times by 40%.

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Maintained Document Management Systems through a new CRM implementation, enhancing team administrative efficiency by 25%.

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Coordinated manager schedules and technical appointments using advanced Calendar Management to maintain a 98% response rate.

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Supported HR administrative tasks by training and mentoring staff on professional communication standards and office software.

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Prepared detailed analytical reports using Microsoft Excel to identify customer trends and drive strategic retention initiatives.

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Field Supervisor May 2013 – March 2020

TOP NOTCH, INC, MCDONOUGH, GA

Managed Expense Reporting and optimized operational workflows, successfully reducing annual department costs by 15%.

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Maintained organized project Record Keeping and coordinated multiple simultaneous projects to ensure 100% timely delivery.

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• Prepared strategic administrative plans and utilized Bookkeeping knowledge to track revenue growth of 25%. Supported data-driven decision making by leveraging Microsoft Excel for project analytics and performance monitoring.

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Education

Associate of Science in Business Administration January 2001 – January 2004 GORDON STATE COLLEGE, BARNESVILLE, GA

Medical Assistant January 1998 – January 2000

GEORGIA MEDICAL INSTITUTE-DEKALB, ATLANTA, GA

Additional Skills

Administrative Core: Calendar Management, Correspondence Handling, Record Keeping, Expense Reporting, Office Management Software, Document Management Systems Technical Proficiency: Microsoft Excel, Microsoft Outlook, CRM Software, Data Analytics, Payment Processing

Operations & HR: Bookkeeping knowledge, HR administrative tasks, Performance Monitoring, Quote Preparation, Staff Training and Mentoring

Certifications

• Certified Peer Specialist - State of Georgia (January 2015)

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