Remote Data Entry Clerk Candidate: Detail-Oriented, Independent

Rebecca Whisenant

***************@*****.*** 630-***-****

Professional Summary

Customer-focused professional with 6+ years of experience in dental offices and retail, handling scheduling, insurance, and high-volume customer interactions. Known for staying calm under pressure, resolving issues clearly, and making sure people feel taken care of. Currently working at Apple, helping customers choose and set up products while troubleshooting everyday tech issues. Comfortable working in fast-paced environments and learning new systems quickly.

Experience

APPLE – NAPERVILLE, IL (MAIN PLACE)

Specialist June 2024 – Present

• Help customers choose and set up Apple products based on their needs

• Troubleshoot device, account, and basic technical issues

• Assist multiple customers at once in a fast-paced store environment

• Support store goals while maintaining strong customer experience

• Use internal to track customer interactions and solutions OAK STREET DENTAL – NORTH AURORA, IL

Front Office Manager September 2022 – September 2023

• Managed daily scheduling and front office operations for a busy dental office

• Verified insurance, submitted claims, and handled billing questions

• Followed up on accounts and collected outstanding balances

• Resolved patient concerns and helped keep the office running smoothly ELITE DENTAL SPECIALISTS – MULTIPLE LOCATIONS

Office Manager / Insurance Specialist October 2019 – September 2022

• Oversaw front desk operations and supported day-to-day office flow

• Verified benefits, followed up on insurance claims, and handled accounts

• Coordinated treatment plans and communication with referring offices

• Helped train staff and maintain consistent patient experience Education

Waubonsee Community College – Associate in Science (May 2025) West Aurora High School – General Studies

Skills

Customer Service • Scheduling & Billing • Insurance Verification • Accounts Receivable • Problem Solving • Microsoft Office • Windows & Mac Systems • Dentrix / Eaglesoft / MacPractice • Multitasking in Fast-Paced Environments Certifications

Prophylaxis and Sealant Certification (2018–Present)