Banking Support Specialist with 20+ Years Experience

Rolando De La Rosa Martinez

Miami, USA ***** +1-305-***-**** ********@*****.***

Banking professional with 20+ years of experience in customer service and client support. Known for a consistently positive, solutions-focused attitude that builds trust, opens doors, and strengthens client relationships. Seeking a part-time, remote role supporting client satisfaction through reliable, high-quality service.

• Interpersonal Skills • Verbal Communication

• Customer Care Service • Client Relationship Management

• Customer Support & Application Assistance • Efficient with Computers

• Microsoft Office Suite (Word/Excel) • Bilingual English/Spanish Client & Data Center Support, 01/2021 - 03/2021

DELL Technologies – Panama City, Panama

• Provided high-quality support, resolving issues and communicating clearly to ensure customer satisfaction.

• Supported team success by sharing knowledge and ensuring timely, efficient service. Accounting System Analyst, 01/2017 - 12/2020

Cardoze & Lindo – Panama City, Panama

• Supported system rollout by assisting users, providing training, and ensuring a smooth transition.

• Resolved user issues, created clear guides, and worked with teams to ensure consistent support. Information Technology Specialist, 01/2007 - 01/2014 HSBC Private Bank International – Miami, USA

• Supported 25+ applications, troubleshooting and resolving user issues.

• Communicated clearly with users and teams to ensure quick resolution. Bachelor's Degree: Computer Science

Universidad Católica Santa María La Antigua (USMA) - Panama Professional Summary

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Work History

Education