Customer Service Specialist with Leadership Experience

Ashna Jean Jacques

*************@*****.*** / 954-***-**** / Fort Lauderdale, FL 33311

Summary

Customer service professional with experience handling high-volume customer

interactions, resolving complaints, and supporting daily operations in fast-paced

environments. Skilled in providing inbound support, explaining company policies,

and delivering positive customer experiences while maintaining professionalism

and accuracy.

Experience

Dollar Tree - Assistant Manager 10/2023 - 12/2025

Fort Lauderdale, FL

+ Resolved escalated customer complaints and ensured compliance with company

policies.

+ Managed daily operations including inventory coordination and workflow

support.

+ Assisted customers with order issues, returns, and service concems.

+ Maintained strong communication with team members to ensure efficient

service and operations.

Ace Educational Supplies Inc. - Customer Service Associate 10/2022 - 12/2023

Fort Lauderdale, Florida

+ Handled high-volume inbound and outbound customer calls regarding orders

and service concerns.

+ Resolved complaints and explained company policies clearly to customers.

+ Documented customer interactions in company systems.

+ Maintained accurate customer records to support efficient service and follow-

up.

Bravo Supermarket - Customer Service Cashier 06/2020 - 09/2022

Fort Lauderdale, Florida

+ Assisted customers in person and by phone with product inquiries and service

concerns.

+ Resolved customer is

ues calmly while maintaining positive relationships.

+ Supported daily operations during high-volume periods.

+ Provided clear information on products, policies, and promotions to improve

customer satisfaction.

Skills

+ Customer Service & Conflict Resolution

+ Escalation Handling

+ High-Volume Call Handling

+ Order Processing & Data Entry

+ Problem Solving

+ Policy & Procedure Communication

+ Multitasking in Fast-Paced Environments

+ Team Collaboration

Education and Training

Widdon Rogers Educational Supplies

Fort Lauderdale, FL

Languages

Creole : Al

x

Limited

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