Administrative Support & Customer Service Professional

Harleigh Zigler

**** ****** ****

Portland, Indiana, USA 47371

Contact No: 765-***-****

Email: ******************@*****.***

Objective

Dedicated and detail-oriented professional with extensive experience in customer service and administrative support. Seeking to leverage my skills in accounting assistance and customer service within a dynamic call center environment. Committed to providing exceptional support to clients and ensuring smooth operations through organized filing and effective communication.

Education

Winchester Community Middle/High School

Graduated: 2016

Experience

Customer Service Representative

Call Center

April 2017 - February 2018

- Handled inbound and outbound calls, providing assistance to customers with various inquiries.

- Processed fraud claims and ensured accurate filing of necessary paperwork.

- Delivered exceptional customer service by addressing concerns and resolving issues promptly.

- Maintained organized records of customer interactions and transactions for future reference.

H&R Customer Service Representative

Front Desk

April 2017 - November 2018

- Managed front desk operations, greeting clients and directing them to appropriate services.

- Assisted in filing and organizing paperwork, ensuring all documents were up-to-date and accessible.

- Provided cleaning support to maintain a welcoming and professional environment.

- Collaborated with team members to enhance overall customer experience and satisfaction.

Pizza King

Cook/Cleaner

June 2018 - September 2018

- Prepared food items while ensuring compliance with health and safety regulations.

- Provided customer service by taking orders and addressing any customer inquiries.

- Maintained cleanliness in the kitchen and dining areas, contributing to a positive dining experience.

- Assisted in dishwashing and other cleaning tasks to support kitchen operations. Burger King

Cleaner, Dishwasher, and Cashier

January 2015 - December 2016

- Operated cash register, handling transactions accurately and efficiently.

- Provided excellent customer service by taking orders and ensuring customer satisfaction.

- Maintained cleanliness in the restaurant, including dining and kitchen areas.

- Assisted in food preparation and dishwashing as needed to support team efforts. Skills

- Strong communication skills, both verbal and written.

- Proficient in organizing and maintaining filing systems.

- Experienced in handling sensitive information, including credit card details and banking inquiries.

- Ability to assist customers with confusion and provide clear guidance.

- Detail-oriented with a focus on accuracy in all tasks.

- Capable of multitasking in a fast-paced environment.

- Proficient in using various computer systems for data entry and record-keeping. Strengths & Hobbies

I am a dedicated family person who enjoys spending time with my kids and husband. My hobbies include camping, fishing, and hiking, which allow me to connect with nature and unwind. I believe that maintaining a healthy work-life balance is essential for personal and professional growth.

References

Justin Bragg

Boss/Babysitter

Email: **************@*****.***

Phone: 765-***-****

I am excited about the opportunity to contribute to your team and provide exceptional service to your customers. Thank you for considering my application!

Contact this candidate