Receptionist and Front Desk Specialist

Karla Moreno

Miami, FL 786-***-**** ***********@*****.***

Professional Summary

Friendly and highly organized receptionist with extensive customer service and front desk experience. Skilled at managing busy reception areas, answering multi-line phone systems, scheduling appointments, assisting clients, and maintaining organized office operations. Known for professionalism, clear communication, and creating a welcoming environment for visitors and staff. Core Skills

Customer Service and Client Relations

Front Desk Operations

Appointment Scheduling and Calendar Management

Phone and Email Communication

Data Entry and Basic Administrative Support

Cash Handling and Payment Processing

Multitasking in Fast-Paced Environments

Organization and Attention to Detail

Professional Experience

Restaurant Manager – El Atlacatl Restaurant, Florida (2018 – 2026) Managed daily business operations and supervised staff in a fast-paced environment. Answered phones, coordinated reservations, and assisted customers at the front desk. Provided excellent customer service and resolved client concerns professionally. Handled cash drawers, payments, and daily financial reports. Maintained organized records and ensured smooth daily operations. Education

Florida International University

Bachelor’s Degree in International Relations – 2011 Additional Qualifications

Bilingual: English and Spanish

Strong communication and interpersonal skills

Professional, reliable, and detail oriented

Ability to manage multiple tasks and maintain organized records

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