Phlebotomy Specialist with Bilingual Focus

SOPHIA RODRIGUEZ VILLALOBOS

Charlotte, NC ***** 980-***-**** *********@*******.***

Bilingual: English & Spanish

Objective

Certified Phlebotomist with clinical experience in venipuncture, specimen handling, and patient communication. Fluent in Spanish and certified in CPR, BLS, and AED. Seeking an entry-level phlebotomy position to apply hands-on skills and contribute to patient-centered care in a healthcare setting. Skills

• Venipuncture & Capillary Blood Draws • HIPAA Compliance • Specimen Handling & Labeling

• Infection Control Procedures • Patient Communication • Medical Terminology

• Fluent in Spanish • Responsibility & Teamwork • Problem-Solving Phlebotomy Experience

Phlebotomy Intern Phlebotomy Training Specialists – Charlotte, NC 2025

• Completed 30+ venipunctures and capillary blood draws during clinical training

• Followed OSHA and infection control protocols to maintain safety and sample integrity

• Used vacutainers and butterfly needles

• Maintained accurate patient records and ensured HIPAA compliance Work Experience

Patient Relations Coordinator AFC Urgent Care – Charlotte, NC September 2025 – Present

• Greet patients and visitor professionally and create a welcoming environment.

• Verify patient demographics, insurance information, and photo IDs.

• Collect co-pays, outstanding balances, and process payments.

• Handle patient concerns, complaints, and service recovery professionally. Sales Associate Walmart – Charlotte, NC May 2025 – August 2025

• Delivered excellent customer service and supported purchasing decisions

• Maintained product displays and store cleanliness Education & Certification

Olympic High School – Charlotte, NC Graduation: June 2025 GPA: 4.0 Phlebotomy Certificate – Phlebotomy Training Specialists Completed: 2025 American Heart Association – CPR, BLS & AED Certified Issued: 2025 Planning to take NHA Certification Exam

Activities & Honors

• Spanish Honor Society

• AP Spanish Literature & World History Achievement Awards

• ESB (Entrepreneurship and Small Business) Certificate

• Professional Communication KVS Course

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