Technology Support Specialist with Data Privacy Focus
Resume:
Ethan Burley Woodinville, WA *****
***********@*****.***
EXPERIENCE
Northshore School District, Bothell, WA — Technology Assistant III
April 2024 - PRESENT
Provides Tier 1–2 technical support for staff and students across multiple school sites, resolving hardware, software, account, and connectivity issues. Troubleshoots and maintains Windows and macOS devices, printers, projectors, and classroom technology. Manages, prioritizes, and resolves high-volume service tickets using Incident IQ, meeting SLAs and documenting resolutions. Diagnoses network-related issues including Wi-Fi connectivity, login/authentication problems, and peripheral failures. Images, deploys, configures, and refreshes computers and devices for end users. Delivers clear, user-friendly technical explanations to non-technical users in high-pressure environments Creates and follows knowledge base documentation and standardized troubleshooting procedures. Supports user onboarding, device setup, and basic training for staff and students. Handles sensitive student and staff data while maintaining strict confidentiality and compliance standards.
EDUCATION
Central Washington University, Ellensburg, WA — Bachelor of Arts - Psychology - Magna Cum Laude
September 2023 - June 2025
Relevant Coursework: Analysis of Everyday Behavior, Child Psychopathology, Clinical, Counseling and Community Psychology, Intermediate Statistics, Multicultural Psychology & Social Justice.
Lake Washington Institute of Technology, Kirkland, WA — Associate of Applied Science (A.A.S.) - Behavioral Health and Social Services
January 2020 - June 2023
Relevant Coursework: Case Management, Group Work, Lifespan Psychology. TECHNOLOGY SKILLS
Student Data & Systems Support
● User account management &
permissions
● Data privacy & FERPA compliance
● Workflow troubleshooting
● System documentation & process
improvement
● End-user training & support
Software & Platforms
● Incident IQ (ticketing & workflow
management)
● Microsoft Office (Excel, Word,
PowerPoint, Teams)
● Google Workspace (Drive, Docs,
Sheets, Slides)
● Windows & macOS administration
AWARDS
Honor Roll - Central Washington
University - x6
President’s List - Lake Washington
Institute of Technology - x2
Dean’s List - Lake Washington Institute of
Technology - x3
Volunteer Work
Washington DECA, Bellevue,
WA - Judge/Evaluator
February 2025
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