Dedicated Cleaning Specialist with Leadership Potential
Resume:
Maliyah Nealond
Baton Rouge, LA *****
********@*****.***
Professional Summary
To obtain a service position utilizing my leadership abilities and problem-solving skills. My goal is to gain more job experience and to increase my professional knowledge. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Cleaner
Nealond’s Family Lawn Care Services
September 2024 to Present
• Perform thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming
• Utilize various cleaning equipment and supplies to achieve optimal results while ensuring the safety of self and others
• Manage inventory of cleaning products and supplies, promptly restocking when necessary to avoid shortages
• Collaborate with team members to coordinate tasks efficiently and ensure timely completion of all assigned duties
• Maintain high standards of cleanliness and hygiene in accordance with company policies and industry regulations
• Execute specialized cleaning procedures as required for specific areas such as kitchens, bathrooms, or medical facilities
• Respond promptly to customer requests or complaints regarding cleanliness issues, resolving problems effectively
• Maintain confidentiality when dealing with sensitive information encountered during cleaning activities
• Identify maintenance issues or repairs needed within the facility/building premises and reported them promptly for resolution
• Support a safe work environment by promptly addressing any potential hazards or unsafe conditions observed
• Collaborate with supervisors/managers to develop efficient workflows that improved overall productivity
• Maintained a positive attitude even during challenging situations while providing excellent customer service
• Contributed ideas/suggestions for process improvements that resulted in increased efficiency/ effectiveness
• Demonstrated excellent organizational skills by effectively managing assigned workload and meeting deadlines
Assistant Manager
Snipes-Baton Rouge, LA
August 2025 to November 2025
• Manage the store’s staff and operations in the absence of the Store Manager
• Assist the Store Manager in ensuring store meets Company standards for cleanliness, both on the sales floor and in the stockroom
• Effectively set up sales/promotions with proper signing in a timely manner
• Properly process register functions and ensure they are properly followed in the store
• Ability to demonstrate timely execution and compliance of floor set guides and promotions
• Assist Store Manager in directing and maintaining merchandise presentation according to Visual Merchandising standards and current floor set
• Recognize, understand, and communicate customer merchandise needs and recognize when the store’s merchandise assortment meets, and fails to meet, these needs
• Work with Store Manager to ensure markdowns and transfers are completed correctly and in a timely manner
• Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store and individual goals
• Assist the Store Manager with communicating the stores operational goals and directives to maximize store teams contributions towards meeting the sales plan
• Assist the Store Manager in monitoring and evaluating individual performance in the following areas: sales volume, hourly production, units per transaction, charge accounts an loss prevention
• Accurately perform and assist Store Manager in training associates in all appropriate register and/or Aptos functions
• Ensure the securing of Company funds as outlines in Company policy Senior Customer Service Representative
Tailored Brands-Baton Rouge, LA
December 2024 to August 2025
• Perform monetary, debit, credit, and personal check transactions.
• Perform cash drops .
• Upsell suggestive items in the store to increase metrics .
• Connect with customers to give them a good shopping experience.
• Recover store ; front and organize merchandise .
• Merchandise store .
• Help maintain a clean and tidy environment.
• Sensor and tag merchandise.
•Assist management with register opening and closing procedures and monitoring cash handling.
•Perform audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.
•Incorporate suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.
•Assist with replenishing merchandise, store layout, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas.
•Maintain an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements
Sales Associate/Cashier
Ann Inc. LOFT-Baton Rouge, LA
April 2024 to June 2024
• Maintain customer satisfaction.
• Process monetary, credit, debit and check transactions.
• Promote and offer a loft store credit card.
• Assist with inventory.
• Assist customer in and out the dressing room.
• Assist with opening and closing procedures.
Product Demonstrator
CDS (Club Demonstration Services)-Baton Rouge, LA
July 2023 to December 2023
• Perform cart check-list, before moving to sales floor.
• Prepare and demonstrate both food and non-food items.
• Engage with members.
• Demonstrate how a particular food is prepared for an audience and help hand out food samples to entice customers.
• Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
• Help prospective buyers understand the product better to boost sales.
• Clean and maintain safe area/cart.
• Clean and restock cart after completion of shift . Sales Associate/ Shoe Coordinator
Rainbow Shops
February 2023 to July 2023
• Maintain customer satisfaction .
• Maintain a clean store.
• Sensor, tag, and hang clothes and shoes.
• Recover unwanted clothes and shoes.
• Coordinate shoe wall.
• Assist with closing and opening procedure.
Cashier/Sales Associate
Dollar Tree-Baton Rouge, LA
February 2022 to April 2022
• Process debit, credit,check,and monetary transactions.
• Re-shelf products that customer didn’t buy.
• Maintain a safe and clean store and bathroom.
• Prepare balloon bouquets for orders.
• Stock shelves.
• Closing procedure.
Crew Member
Subway-Baton Rouge, LA
April 2019 to November 2021
-Maintain customers satisfaction.
-Food prep.
-Process debit, credit, and monetary transactions.
-Sandwich preparer.
-Trained to open.
-Trained to close
-Closing procedure.
Sales Representative
Boost Mobile-Baton Rouge, LA
January 2021 to January 2021
• Open register; opening procedure.
• Count inventory.
• Report variances, and defected devices.
• Perform activations, bill pays, and etc.
• Maintain customer's satisfaction.
• Promote sale opportunities.
• Clean and maintain a safe store.
• Drop cash and make deposits.
• Close register ; closing procedure.
PCA Personal Care Assistant
PCA
October 2020 to December 2020
• Assist with eating
• Assist with Bathing and Grooming.
• Light housekeeping.
• Food preparation and storage.
• Medication Reminders.
• Supervise while sleeping.
• Maintain clean household.
Cashier/Customer Service
LSU Concessions-Baton Rouge, LA
September 2017 to December 2017
• Maintain Customer's Satisfaction
• Process debit, credit, and monetary transactions.
• Food preparation
• Opening and Closing procedure.
Education
Upper secondary education
High school diploma or GED
High school diploma
Northdale Alternative Magnet Academy-Baton Rouge, LA Skills
• Childcare
• Client communication
• English
• Cash handling
• Employee relations
• Product demos
• Sanitizing surfaces
• Customer communication
• Food Service
• Food safety
• Stocking
• Upselling
• POS
• Leadership
• Customer service
• Phone etiquette
• Food service
• Adaptability
• Communication skills
• Cash register
• Public speaking
• Cleaning
• Home health
• Microsoft Office
• Organizing storage areas
• Retail sales
• Conflict resolution
• Achieving sales targets
• Merchandising
• Employee relationship building
• Organizational skills
• Certified in Customer Service
• Certified in OSHA 10
• Patient observation
• Front desk
• OSHA
• Fashion styling
• Food Preparation Assessments Front Desk Receptionist/Clerk -- Proficient September 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient Personality: Customer Service Fit -- Proficient January 2020 Measures the traits that are
• Home care
• Bartending
• Serving
• Workplace safety
• Sales
• Data entry
• Patient care
• Mopping
• Microsoft Word
• Basic math
• Teamwork
• Pricing
• Critical thinking
• Certified in FEMA
• Time management
• Attention to detail
• Custodial experience
• Observation
• Food preparation
• Computer skills
• Wireless sales
• Restaurant experience
• Residential cleaning
• Driving
• Inventory Control
• Patient assessment
• Household spot cleaning
Certifications and Licenses
OSHA 10
Food Handler Certification
Driver's License
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