IT Field Engineer - Enterprise IT Support Leader

Shawn Bainum

***** **** ***** ***** • Katy, TX **450

281-***-**** • ************@*****.***

IT Support Specialist / IT Administrator

Professional Summary

IT professional with 20+ years delivering advanced technical support across enterprise environments in healthcare, logistics, and engineering. Specializes in diagnosing and resolving complex hardware, software, and mobility issues across globally distributed environments (65,000+ devices). Known for reducing downtime through rapid troubleshooting, supporting both on-site and remote users, and handling escalated incidents within SLA. Strong focus on root cause resolution, process improvement, and maintaining consistent service quality in high-demand environments.

Professional Experience

IT Administrator (Hybrid 60/40) Bell Medical Group — Houston, TX (Hybrid 60/40) Feb 2025 – Present

• Manage lifecycle using Intune/M365 ensuring secure decommissioning

• Administer Okta access improving security

• Troubleshoot VPN/network uptime issues

• Use Kaseya for proactive maintenance

IT Mobility Support Specialist (Hybrid 60/40) Sysco — Houston, TX (Hybrid 60/40) Aug 2020 – Feb 2025

• Supported 65,000+ devices improving uptime

• Owned lifecycle via Intune/Jamf

• Enforced secure disposition

• Improved workflows and throughput

• Owned reporting (overage, activation, unused lines)

• Managed POTS lifecycle reducing cost

• Supported Slack/Zoom and ZScaler security

IT Field Service Technician III (In-Office) Liquidity Services — Houston, TX (In-Office) Mar 2017 – May 2020

• Resolved hardware/software issues reducing downtime

• Provided onsite/remote support

• Managed Jira queues improving SLA

• Led 100% Windows 10 migration in 30 days

Level 2 IT Support Engineer (In-Office) WorleyParsons — Houston, TX (In-Office) Oct 2010 – Sep 2016

• Supported ~700 users across 2 sites

• Managed AD access/security

• Maintained multi-site service levels

• Improved documentation efficiency

IT Technical Support Specialist (In-Office) SNC-Lavalin — Houston, TX (In-Office) May 2005 – Dec 2009

• Deployed systems via SCCM

• Performed maintenance and malware removal

• Delivered helpdesk/on-site support

Technical Skills

Endpoint: Intune, Jamf, ABM Systems: Windows, AD, SCCM Cloud: M365, Azure, AWS Tools: ServiceNow, Jira, Kaseya Security: Okta, ZScaler Collaboration: Teams, Slack, Zoom Education & Certifications

Art Institute of Pittsburgh — AST IT (2002)

CompTIA A+ Certification

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