Operations & Logistics Professional with Financial Ops Background
Resume:
Operations Ruben Processor Lares
Los Angeles CA *0017
********@*****.***
Summary: Reliable and customer-focused Driver with extensive experience navigating Southern California regions. Proven record of on-time deliveries, route optimization, and exceptional customer service. Strong technical and administrative skills supporting operational efficiency.
Work Experience
Uber Driver/Delivery Driver for Los Angeles, Orange Riverside & San Bernardino Counties
October 2022-Present
Maintained a 4.99-star rating with more than 7,000 completed rides and deliveries.
Ensured prompt and accurate deliveries while prioritizing safety and customer satisfaction.
Used GPS systems, mapping tools, and personal route knowledge to maximize delivery efficiency.
Provided exceptional customer service by resolving issues promptly and professionally.
Kept vehicle clean, well-maintained and in excellent working condition to ensure reliable service.
Adapted quickly to traffic delays, weather conditions, and last-minute route changes.
Operations Processor
Wells Fargo-Los Angeles, CA
October 2009 to November 2012
Researched various issues for CSO's which included; encoding errors, misapplied payments
(credit/ debit), identified out of balance conditions, verify back up information, Missing Deposit/Missing Items, Teller Journal, and GL Lines, missing night drops, double posting, cash vault issues, deposit adjustment, collection issues, return issues and RICS cases.
• Communicated and work with branches and other departments on resolving issues for customer
Utility Clerk
June 2004 to October 2009
Managed and distributed workflow of transactions within the cash vault.
• Researched customer profiles as well as assisted teller with problem solving.
• Conducted end of day balancing and report submissions. Banker
Aramark Entertainment-Los
Angeles, CA
February 2001 to June 2004
Extreme cash handling and vault managing.
• Occasional random employee audits.
• Maintained start and end of day balancing to include cash orders and shipments. Teller
Aramark Entertainment-Ontario, CA
April 2002 to October 2003
Opened accounts as requested.
• Provide customer service and resolved any banking issues.
• Balanced register daily.
Member Service Representative
Wescom Credit Union-Pasadena, CA
June 1999 to April 2001
Provided telephone support to customers.
• Offered various products based on customer's needs. Teller
Washington Mutual-Arcadia, CA
March 1998 to June 1999
Provided customer service and resolved any issues.
• Provided mortgage calculations.
• Assisted with seller financing calculations.
Education
Associate of Arts in Business
East Los Angeles Community College
1996 to 1999
Additional Information
SKILLS
Type 60 wpm, 10 key by touch, knowledge of Windows XP, Excel, Word and Power Point, Google applications, Route planning, and navigation. Time management and organization. Languages: English (Fluent) Spanish (Basic / Conversational)
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