Results-Oriented Field Service Engineer and Installation Lead
Resume:
Hillsboro, OR *****
***************@*****.**
m
EDUCATION AND
TRAINING
Master Captain
Waterway Navigation
US Coast Guard, Portland Oregon
July 2010
Associate of Science
Accounting
Portland Community College,
Portland, OR
August 1996
OW SUMMARY
Results-driven Process and Field Service Engineer with extensive management experience. Expertise in Deposition, Metrology, Robotics, and Packaging technology. Proven ability to implement processes effectively while demonstrating strong multitasking and critical problem-solving skills. Kepner-Tregoe Certified, ensuring structured decision-making and problem resolution.
SKILLS
EXPERIENCE
REGIONAL FIELD SERVICE ENGINEER
Hirata Corporation of America Hillsboro, OR April 2025 - Current OBEDIAH WILSON
• Documentation and training
• Team collaboration and
development
• SQL and Excel proficiency
• Recipe development and testing
• Safety planning and compliance
• Equipment calibration and
maintenance
• Component repair and
replacement
• Troubleshooting and diagnostics
• Installations and setup
• SPC Data controls
• Parameter and Configuration
programming
• PLC wiring and Logic gate
creation
• Provided technical support to INTEL, troubleshooting hardware and software issues.
• Conducted on-site installation of computer systems and peripheral components, as well as configured systems for optimal performance.
• Created reports summarizing activities related to field service delivery operations such as number of calls handled per day, week, month.
• Participated in team meetings with senior management personnel to discuss current projects and issues related to regional field service operations.
• Trained customers on new products and systems features when necessary; provided ongoing user support as needed.
• Maintained detailed records of all service calls made during assigned shift; documented any repairs performed or other actions taken.
• Responded quickly to emergency situations involving customer equipment malfunctions; worked diligently until problem was resolved.
• Identified opportunities for process improvement within the organization's field service delivery model; recommended changes as appropriate.
FIELD SERVICE TECHNICIAN III
Lam Research Corp Hillsboro, OR November 2023 - December 2024 SENIOR FIELD SERVICE ENGINEER
KLA Tencor Hillsboro, OR February 2023 - August 2023 PROCESS ENGINEERING TECHNICIAN
Intel Aloha, OR January 2021 - February 2023
• Provided onsite installation and configuration of hardware, software and related peripherals for customers.
• Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
• Developed technical solutions to resolve customer issues.
• Conducted system tests to ensure proper functioning of hardware components.
• Assisted with the development of training materials and provided instruction to end-users.
• Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
• Interpreted customer requirements and developed custom configurations accordingly.
• Coordinated work between team, other departments, subcontractors and customers.
• Diagnosed system failures and determined most cost-efficient solutions.
• Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
• Managed maintenance data records and tracked maintenance and operating information for onsite reference.
• Checked team member performance and quality of work against established standards.
• Trained personnel to align objectives, strengthen competencies and standardize operations.
• Submitted reports to Intel following field visits.
• Managed administrative operations, purchase orders, quotations, time sheets and expense sheets.
• Reviewed team safety behaviors and individual personal protective equipment.
• Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
• Provided responsive multi-channeled technical support and utilized live chat to reduce overhead costs and increase productivity.
• Contributed to development, implementation and execution of maintenance program by hiring top notch professional Field Service Engineers.
• Create SIFs (special instruction flags) on lots and create special recipes and parameters to run lots.
• Created new recipes for NPI new product introduction.
• Trained and led other staff on how to protocol with regard to new hire training procedures.
CELL TOWER TECHNICIAN
Verizon Wireless North Salt Lake, UT July 2018 - January 2021 OPERATIONS MANAGER
Bear Mountain Honey Creswell, OR February 2014 - June 2018
• Repaired complex proprietary manufacturing equipment.
• Helped create processes for overall process improvement.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
• Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
• Assessed processes in use and suggested improvements to close process gaps or meet forecasted start dates.
• Worked with managers, operators and vendors to perform root cause analysis on failing systems.
• Conducted trials, observed process conditions and analyzed results to improve product quality and reduce costs.
• Monitored and analyzed process data for customer satisfaction, quality improvement and cost reduction.
• Led process improvements while mentoring others to improve processes.
• Collaborated with operations to achieve site strategies, goals and objectives.
• Participated in internal teams to create, improve and standardize processes and equipment.
• Safety and task planning before all jobs.
• Performed complex tasks such as Azimuth and Fiber Testing with high tech specialized equipment solving complex issues at 200 feet up.
• Climbed various heights on multiple structures safely and efficiently to repair equipment.
• Installed transmission lines, antennas, cabling, braces and supports to promote communications operations.
• Maintained and operated construction equipment such as electric and hydraulic winches and capstans.
• Read and interpreted technical documentation in order to accurately configure equipment.
• Spliced cables with hand tools, epoxy or mechanical equipment.
• Utilized software applications to monitor and troubleshoot telecom devices from remote locations.
• Measured signal strength of televisions, telephones and internet connections to verify adequate performance. VZWR
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Conducted performance reviews providing coaching and feedback to benefit both company and employee.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
RAIL TRAFFIC CONTROLLER
UTA Frontrunner Railroad Salt Lake City, UT March 2011 - February 2014
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Dispatched and supported 4 Operations Field Supervisors with Internal Police Department.
• Handled departmental scheduling to maintain proper staffing for shifts.
• Emergency Response Commander for life flights and other Train vs Vehicle accidents.
• Managed 11 passenger trains on the alignment coordinating moves and 109 personnel.
• Maintained CFR 242 and 240 Engineer License and Conductor requirements for FRA.
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