Administrative Professional with Legal & Customer Service Expertise

Jennifer Vargas

Tampa, Florida

*************@*****.*** 813-***-****

Objective

Dedicated administrative professional with extensive experience in customer service, legal assistance, and office management. Seeking a stable position where I can utilize my organizational, communication, and client service skills to support daily operations and contribute to the success of the organization.

Professional Experience

Secretary I

Bay Area Legal Services – Tampa, FL Dec 2022 – Present

• Answer and route incoming calls in a professional manner

• Sort and distribute mail; log checks and process trust account payments

• Greet and assist applicants and clients

• Prepare and organize forms and documents

• Schedule meetings and manage calendars

• Verify and correct notes on Legal Server database

• Operate postage meter and process outgoing mail

Customer Service Representative

Chadwell Supply – Tampa, FL Aug 2022 – Nov 2022

• Processed quotes, phone, web, and email orders

• Managed customer inquiries and ensured timely responses

• Collected and processed customer payments

Auto Insurance Agent (Trainee)

AAA Auto Group – Tampa, FL Apr 2022 – Aug 2022

• Completed training for 2044 and 214 insurance licenses

• Assisted clients with insurance inquiries and documentation

Auto Insurance Agent

Estrella Insurance – Tampa, FL Aug 2021 – Feb 2022

• Provided customer service and support for auto insurance policies

• Processed payments and prepared quotes for new prospects

Manager

Family Real Estate Business – San Juan, PR Jun 2017 – Oct 2019

• Managed accounts receivable and payable

• Provided customer service and handled phone inquiries

• Conducted collection calls and maintained financial records

Legal Secretary Assistant

Hernandez & Deliz Law Firm – San Juan, PR Aug 2015 – Nov 2015

• Scheduled meetings, hearings, and compliance deadlines

• Assisted clients and managed phone communications

• Translated and processed Spanish-English legal documents

• Collected client payments

Additional Work History (Selected)

Receptionist / Collections – Ace Pump (1999–2003)

Data Entry Clerk – Sea Star (2004–2005); Horizon Lines (2013); Oficina del Contralor de PR (2017)

Data Entry Clerk – U.S. Federal Bankruptcy Court (2013–2014)

Legal Secretary – Hernandez & Deliz Law Firm (2015)

Hair Stylist – Hair Cuttery (1999–2000)

Clerk / Cashier – Marlins Insurance, Big Lots, One Price, and Primary Care Medical Office

Education

EDP University, Hato Rey, PR – Business Administration (Online Classes), 2017–2019 / Re-enrolled Mar 2022

ASM Beauty World Academy, Hollywood, FL – Cosmetology, Graduated 1999

Private Industry Council Technical & Vocational School, Passaic, NJ – Secretarial / Word Processing, Graduated 1985

Wilfred Beauty World Academy, Passaic, NJ – Cosmetology, Graduated 1984

Skills

Administrative Support & Office Management

Legal & Client Documentation

Data Entry & Database Management

Accounts Receivable / Payable

Invoicing & Payment Processing

Scheduling & Calendar Coordination

Bilingual: Fluent in English & Spanish

Excellent Communication & Customer Service

Software: Legal Server, Microsoft Word, Excel, PowerPoint, Counterpoint, Sage, and related programs

Licenses & Certifications

Florida 440 Insurance Agent License

Notary Public

Licensed Cosmetologist

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