Supervisor/Customer service

Jennafer Thompson

Augusta, GA ***** +1-706-***-**** ***************@*****.***

Professional Summary

Versatile and results-driven supervisor with 10 years of experience in the food service and transportation industries. Proven expertise in team management, customer service, and operational efficiency. Successfully led staff training and performance evaluations to enhance productivity and satisfaction. Skilled in cash handling, inventory control, and compliance with company policies, ensuring seamless operations in fast-paced environments. Authorized to work in the US for any employer

Work Experience

Supervisor/Team Leader

Charleys Philly Steaks Augusta, GA

August 2025 to April 2026

Responsibilities include supervising team member opening and closing procedures, training new employees, recording and ordering inventory, scheduling, cash handling, filling in when necessary, assisting management when and where requested. Managing daily operations such as clean up, proper food handling and temps, food prep, customer issues, and food costs.

Customer Service Representative

Vacations Inc. Augusta, GA

October 2020 to January 2022

Conducted cold calls to prospective leads offering vacation timeshares and vacation packages. This job included appointment setting for a one hour presentation in- house where our salesmen would takeover the lead. This was an hourly pay plus commission position where I worked full time, Monday- Friday. Dunkin Donuts Shift Supervisor

Dunkin'-Augusta GA

January 2018 to December 2020

• Opening and closing procedures (food prep and drawer count)

• Prepare Daily Projection/ weekly inventory count and order

• Customer service and problem-solving

• Cash handling

• Data Entry

• Ensured compliance with company policies and procedures regarding cash handling, security measures, and loss prevention

• Conducted regular meetings with staff members to communicate goals, provide feedback on performance, address concerns or conflicts proactively

• Managed a team of 10-15 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction

• Oversaw aspects of store operations, including sales, customer service, inventory management, and staff supervision Co-owner/ Driver

Roberts Cab Service North Augusta, SC

February 2012 to January 2017

• Driver

• Dispatch ( answering phone calls for ride requests and organizing information)

• Cash handling

• Light bookkeeping and data entry

• Effectively communicate with all staff and drivers, as well as customers

• Follow up calls to ensure repeat customers and quality assurance

• Building long lasting customer relationships

• Managing all office duties

Education

college prep (High school diploma or GED)

Academy Of Richmond County High School Augusta, GA August 1994 to August 1997

College Prep (High school diploma/GED)

Academy Of Richmond County High School Augusta, GA 1993 to 1997

Skills

Computer skills Food Handling Dispatching Staff scheduling Merchandising Typing Restaurant management Team development Microsoft Excel (2 years) Serving Experience Kitchen experience Phone etiquette Windows Microsoft Excel Cashiering POS Call center Food Preparation Customer support Quick service & fast food restaurant Customer relationship building Guest services Leadership Medical receptionist Time management Organizational skills Data reporting Cooking Microsoft Office Multi-line phone systems Food safety Coffee Experience Computer operation Customer complaint resolution POS systems Hotel experience Inventory Control Food Service Cash Handling Multi-tasking Some data entry for projection sheets and scheduling Data entry Communication skills Attention to detail Restaurant experience Microsoft Word Food industry Customer Service Team management Delegation Hospitality Shift Management Interviewing Food safety management Barista Experience Customer satisfaction surveys Cleaning Experience Multi-tasking (10+ years) Supervising Experience

Languages

English

Additional Information

Authorized to work in the US for any employer

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