Operations & Project Management Professional

CYNTHIA M. JOHNSON

Email: *****************@*****.*** Mobile: 770-***-**** Atlanta, GA LinkedIn CAREER PROFILE: Highly effec+ve and results-driven professional with over ten years of experience in managing projects in the medical, real estate, and communica+on industries. Proven effec+veness in managing complex ini+a+ves across all lifecycle stages, managing and mo+va+ng cross-func+onal teams, managing budgets, facilita+ng alignment across stakeholders, and en- suring comple+on within demanding +metables. Out-of-the-box thinker champions innova+ve solu+ons to integrate best prac-

+ces, drive con+nuous improvement, and mi+gate project risks. Recognized for improving processes, strengthening vendor rela-

+onships, and building posi+ve and collabora+ve workplace environments. CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

MEDTRONIC-COLLABERA, DULUTH, GA, APRIL 2023 TO JANUARY 2026 PROJECT COORDINATOR/ MANAGER

• Execute mulSple projects simultaneously, monitoring planning, scheduling, scope management, budget tracking, quality assurance, compliance, and on-Sme delivery.

• Collaborate with stakeholders to coordinate business soluSon implementaSons and office operaSons, as well as idenSfy areas for process improvements.

• Schedule and coordinate meeSngs for Gastro, Endoscopy, and Diabetes team development, tesSng, and deployment.

• Partner with stakeholders in mulSple departments to conduct implementaSon of integrated markeSng plan.

• Orchestrate the planning, scheduling, and execuSon of corporate events including weekly meals for 60 to 100 people and employee morale-boosSng acSviSes, coordinaSng with various internal and external stakeholders.

• Perform management of financial records, meeSng calendars, travel, and entertainment for C-suite execuSves globally.

• Conduct management of office vendors, inventory, resources, and budget on behalf of the finance manager.

• Secured 15 percent savings in coffee costs as well as an upgrade to newer and more efficient machines and restoraSon of service aaer five weeks by renegoSaSng vendor contract in the aaermath of a service dispute. COMPLETED PROJECTS

• Established accountability and structure for recalled medical device management by evaluaSng and processing a large exisSng inventory.

• Maximized value recovery and compliance for outdated equipment by designing and implemenSng a configuraSon framework to determine suitability for immediate resale, recycling, long-term storage, or disposal.

• Facilitated achievement of addiSonal revenue for organizaSon by clearing, reorganizing, and converSng storage area into rentable office space.

• Generated a new opportunity to increase operaSonal efficiency and profitability by recommending and introducing a rev- enue-focused soluSon to a cost and compliance burden.

• Project Lifecycle Management

• Customer Success/RetenSon

• Contract/SOW Compliance

• Data Analysis/ReporSng

• LogisScs/Resource CoordinaSon

• Scope/Budget/Timeline Control

• Training/Onboarding Support

• Risk IdenSficaSon/MiSgaSon

• Stakeholder/Client Engage-

ment

• Scope/Budget/Timeline Con-

trol

• Cross-FuncSonal CollaboraSon

• CRM/Project Tools

C

CYNTHIA M. JOHNSON Page

2

• Rebranded and updated product catalogs across digital plaforms and printed materials by collaboraSng with cross-func- Sonal project team as well as MarkeSng, R&D, and CommunicaSons departments.

• Guided product redesign and quality improvements by distribuSng product defect informaSon from customers to R&D.

• OpSmized accuracy and consistency of documentaSon across print and digital channels by overseeing updates including a new instrucSon manual and revised online descripSons.

• Coordinated movement of purchased assets from a failing company into an organizaSon’s product porfolio, as well as evaluated and re-engineered acquired devices in collaboraSon with R&D teams.

• Ensured redesigned products meet revised markeSng, compliance, and product launch requirements for medical device porfolio.

UPS HEALTHCARE/PRIMUS, ALPHARETTA, GA, JULY 2022 TO NOVEMBER 2022 PROJECT MANAGER

• Monitored feature delivery, architecture, dependency, and milestones by brainstorming and implemenSng a program board.

• Executed planning, organizaSon, and monitoring for various acSviSes on behalf of the Healthcare Program Manager.

• Team with business stakeholders to oversee the introducSon of technical and business soluSons as well as determine potenSal process improvements.

• Enabled Smely progress of projects by managing scheduling and coordinaSng meeSngs for Sr. Project Manager as well as development, tesSng, and deployment of soaware teams.

• Managed mulSple projects at a Sme, leveraging appropriate tools to ensure Smely compleSon while conducSng monitor- ing of all aspects including planning, budget tracking, and quality standards.

• Oversaw budget and resources for IT delivery as well as monitored IT teams, idenSfying and evaluaSng project issues and risk miSgaSons.

CROSSLINK, GLOBAL MEDICAL LOGISTICS, DULUTH, GA, MARCH 2020 TO JULY 2022 LOGISTIC COORDINATOR

• Spearheaded management of supply chain operaSons, supervising and moSvaSng staff while ensuring achievement of monthly goals through efficient prioriSzaSon and delegaSon of daily and weekly tasks.

• Guaranteed efficient movement of materials through the supply chain lifecycle by communicaSng with plant operaSons, inventory, transportaSon, and distribuSon teams.

• Organized dock schedule, iniSated filing of shipping and receiving documents, maintained material request logs, and managed invoices.

• MiSgated issues resulSng from stock shortages, damaged goods, and discrepancies by partnering with other teams, man- agers, and external vendors.

• Earned consistent top quality assurance scores, as well as a 23 percent higher performance raSng than other employees during performance evaluaSons.

ASSOCIATION MANAGEMENT ADVISORY GROUP, LAWRENCEVILLE, GA, AUGUST 2019 TO MARCH 2020 PROJECT COORDINATOR

• Headed several projects from concepSon to compleSon, uSlizing Microsoa Project to design Smelines, coordinate sched- ules, and track achievement of benchmarks.

• Drove maximum performance of project teams by providing oversight and coaching as well as leadership by example.

• Leveraged a mix of cross-funcSonal and matrix environments to facilitate flexible communicaSon among team members.

• Met with stakeholders to communicate project statuses, address risks, and drive adherence to project Smelines, costs, target, and quality goals.

• Prepared presentaSons by collaSng and analyzing data as well as authoring reports and creaSng supplemental materials.

• Employed product category and discount margin informaSon to establish and opSmize efficient sourcing methods.

• Defined a total cost baseline for measurement of project performance and established SMART goals, leading to millions in cost savings.

VERIZON WIRELESS, ALPHARETTA, GA, JANUARY 2009 TO JUNE 2019 FULFILLMENT LOGISTICS COORDINATOR/BUSINESS GOVERNMENT CUSTOMER OPERATIONS CYNTHIA M. JOHNSON

Page 3

• Chaired the establishment of operaSonal strategies and day-to-day operaSons of over 20 member logisScs team, adminis- tering training and performance reviews to opSmize performance.

• Uncovered and capitalized on new sales opportuniSes by culSvaSng relaSonships with clients and service providers, as well as assessing client accounts and providing informaSon on products and services to support purchasing decisions.

• Completed and processed orders, as well as corresponded with clients via email and phone to resolve issues and com- plaints.

• Consulted business stakeholders, project managers, and internal and external vendors on telephony industry-related is- sues as a subject maner expert.

PREVIOUS EXPERIENCE

GTE, ALPHARETTA, GA, DECEMBER 1996 TO JUNE 2000 CUSTOMER SERVICE SUPERVISOR DELTA AIRLINES/ATLANTIC BUSINESS SYSTEMS, ATLANTA, GA, SEPTEMBER 2000 TO JULY 2002 PROJECT MANAGER!S ASSISTANT EDUCATION AND CREDENTIALS

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN MANAGEMENT AND MARKETING, 2020 University of Phoenix, AlphareFa, GA

MASTER OF APPLIED PROJECT MANAGEMENT, 2019

University of Phoenix, AlphareFa, GA

CERTIFICATIONS AND TRAINING

• PMP CerSficaSon, Project Management InsStute (in progress, expected June 2026)

• PMP Bootcamp, Simplilearn (completed November 2023) ADDITIONAL INFORMATION

Technical Proficiencies: MS Office Suite, Smart Sheet, Salesforce, Service Now, Oracle, Excel, PowerPoint, Outlook, Monday.com, and Teams .

-Analyze business processes and idenSfy opportuniSes for improvement, efficiency, and cost reducSon.

-Gather and document business requirements from stakeholders and translate them into acSonable project plans.

-Collaborate with stakeholders, vendors, and internal teams to align project goals and expectaSons.

-IdenSfy risks and issues, develop miSgaSon strategies, and ensure Smely resoluSon.

-Assist in budgeSng, forecasSng, and financial analysis related to projects.

-Ensure compliance with company policies regulatory requirements, and project governance standards.

-Create detailed reports, presentaSons, and dashboards for execuSve- level communicaSon.

-Use data analysis tools (Excel, SQL and Dashboards) to generate insights and support decision- making.

Contact this candidate