Entry-Level Customer Service Professional
Resume:
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Geneva Resu... *
Geneva Jones
562-***-**** genuinecompton82@yahoo com
OBJECTIVE
To secure an opportunity and to make a significant contribution to the overall success of a progressive company.
SKILLS & ABILITIES
Interpersonal Skills
Excellent Verbal & Written Communication
Excellent Customer Service
Ability to diffuse tense situations
Problem Solving
© Critical Thinking
© 48 WPM Typing
EDUCATION
Compton High School
WORK EXPERIENCE,
HORNE/ Case Manager
June 2021 - October 2022 (Contract Temporary)
‘Communicated and attended mectings with team members via Zoom and Outlook
High volume of Inbound Outbound calling
Data Entry
Utilized many computer applications such as Microsoft Word/Excel/Outlook and company portals to input
information, communicate with applicants and review applications
Reviewed claims
Reviewed cases for member housing
‘Analyzed documents to determine eligibility and approval for payment
Other duties as assigned.
Data collection external review process
Partner with and outreach to internal staff, other departments, and managers to resolve issues as quickly as
possible
‘Written communication to members
Responsible for responding to members or their authorized representatives, and other stakeholders within
regulatory timeframes while meeting quality and customer focused standards.
Communicate with a diverse set of internal and external clientele to achieve excellent results in the area of
case handling, compliance, documentation and enhancement of the member experience.
Meeting quality and customer focused standards
Meeting compliance guidelines
Ensure requests are processed and effectuated in accordance with regulations, compliance standards and
policies and procedures
“Meets timeframes for performance while balancing the need to produce high quality work related to
complex and sensitive members issues
Ensures integrity of the departmental database by timely, thorough, and accurate entry.
II O r
ZB
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