IT Support & Field Technician Professional
Resume:
Scott Luebcke
Toledo, OH *****
******.****@*****.***
Objective
Seeking a full time position in which I can utilize my background and education in the Information Technology field.
Work Experience
Independent Contractor/Field Service Technician
Barrister Global Services
July 2025 - Present
●Fulfill Work Orders described by Dispatch
●Perform all work from basic break fix to server and switch maintenance
●Communicate remotely with all staff and customers
●Schedule work orders for myself based on need and availability
IT Contractor
CBTS Technologies - Remote/Toledo, OH
May 2015 to July 2025
●Assisting the transition to new software using Apple iPads
●Remotely supporting users with all account related issues
●Troubleshooting iPads with new software
●On-Site support for users at re-launch after new system has been introduced
HelpDesk Technician
Toledo Area Regional Transit Authority – Toledo, OH
May 2021 – January 2025
●Maintain, organize, and performance of Helpdesk tasks
●Microsoft 365 Administration
●Maintenance and startup of all Technology related Servers
●Setup of new Technology Equipment: Computers, phones, tablets
●Some light programming and database related tasks
●Extensive work with Specialized Software
Technology Support Specialist
Mavericks Office Solutions Inc. - Maumee, OH
December 2020 to May 2021
•Answer phones calls for technical support issues
•Maintain System of Customers and User Computers
•Installation of Server/Backup Systems
•Handle a variety of technical issues including: Software, Hardware, Email
Technology Assistant
ESC of Lake Erie West - Toledo, OH
October 2012 to October 2020
•Maintain up to 8 full running servers
•Built new Help Desk
•Handle all support request via Help Desk
•Handle all on-site technical priorities
•Ordering of Equipment
• Fixing/Upgrading all computer equipment
Hardware TechnicianNWOCA - Toledo, OH
November 2011 to October 2012
•Contracted to the ESC of Lake Erie West
•Handle all previous requests for support
•Maintain Conference Center
•Maintain Kiosk system
•Handle all Servers on and off site
Help Desk Support Technician
Worldstart - Toledo, OH
November 2010 to November 2011
•Handled all inbound Technical Support emails
•Handle the testing of all return items
•Compose weekly computer tips
Education
Associates Degree in Information Technology Support in Information Technology Support
University of Phoenix
October 2010
Contact this candidate