IT Support Specialist (Entry Level)

**** ******* **** ***, **** WORTH, USA, ***** •

*************@*****.*** • +1-817-***-****

AURTHUR CHIKOVE

IT Support Specialist (Entry Level)

PROFESSIONAL SUMMARY

IT Support Specialist with 2 years of hands-on experience providing first-line technical support in hospitality and education settings. Proficient in troubleshooting, system configuration, network basics, SQL/PHP/MySQL, and Python, with proven results resolving hardware, POS, and connectivity issues to minimize downtime. Fast learner with strong communication and customer-service skills, focused on applying technical knowledge to improve user experience and support operational continuity while pursuing growth in IT and software support.

EMPLOYMENT HISTORY

ADMISSIONS SUPPORT AGENT (CENTRAL CALL CENTRE) Jul 2022 - Aug 2023 Parul University Vadodara, Gujarat, India

IT SUPPORT TECHNICIAN (HOSPITALITY) Oct 2023 - Jan 2024 Kangara Resort Bindura

EDUCATION

BACHELOR OF COMPUTER APPLICATION Aug 2019 - Mar 2022 Parul University Vadodara, Gujarat, India

CGPA 6.90/10

SKILLS

Troubleshooting, System Configuration, Network Basics, Basic Software Engineering, HTML & CSS, Open Source Technology Using PHP, MySQL, SQL server, Python language, Database management, Business Information Systems, Content Management Systems, E commerce, C++, Graphic Designing, Microsoft Word And PowerPoint, Video Editing, Social Media Marketing. LANGUAGES

English (Highly proficient), Shona (Native), Hindi (Proficient). Improved lead conversion by guiding applicants through online forms and admissions steps, producing measurable results. Streamlined inquiry handling by logging interactions in a structured system, enhancing data accuracy and follow-up consistency.

Resolved access issues for online resources via phone and WhatsApp, reducing repeat support requests noticeably. Collaborated with call centre team to meet lead-generation targets, raising response quality and team performance. Provided exceptional assistance to prospective students through clear communication, fostering a welcoming environment and enhancing overall satisfaction.

Provided first-line IT support to staff and guests, resolving hardware and software issues to restore service quickly. Maintained resort devices and peripherals, reducing equipment-related downtime with routine updates and checks. Supported POS and payment devices during peak periods, minimizing transaction interruptions and service delays. Managed Wi-Fi connectivity and escalated ISP faults, improving network reliability for guests and operations. ADDITIONAL INFORMATION

VOLUNTEER EXPERIENCE

Church Volunteer (LDS Mormon Church)

Actively participated in church volunteers program which was led by a team of 25 community fund raisers that raised

$1,500.00 for charity in Zimbabwe Bindura town.

VOLUNTEER EXPERIENCE

Member of the Justice for Children's Trust (JCT)

An organization to promote and ensure access to transformative justice and enjoyment of human rights by children through legal aid, legal education, research, documentation, and advocacy. VOLUNTEER EXPERIENCE

Cleaning Campaign Volunteer Group of Zimbabwe

Actively participated in cleaning campaigns of my small town Bindura to avoid pollution which was affecting our environment and its inhabitants.

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