Office Manager - Reservations & Admin Lead
Resume:
Monique McCulum
Cedar Hill, TX *****
***************@*****.***
Professional Summary
Experienced Office Manager with 15 years in administrative leadership, staff supervision, and customer service. Skilled in developing staff training programs, managing office operations, and enhancing guest relations. Skilled at problem-solving, team coordination, and office record organization. Seeking remote or hybrid opportunities to leverage organizational and leadership expertise. Work Experience
Reservations Agent
Pump It Up San Antonio NW-San Antonio, TX
July 2021 to Present
* Assisted guests with reservations and provided information about services
* Managed appointment scheduling and ensured accurate booking records
* Delivered excellent customer service and resolved guest inquiries
* Maintained organized records of reservations and guest interactions Office Manager
Pump It Up South Dallas County-Dallas, TX
July 2011 to Present
* Supervised office staff and managed daily office operations to ensure smooth workflow
* Developed and implemented 2-3 staff training programs to improve team performance
* Organized and maintained office records for efficient information retrieval
* Coordinated office activities and scheduled appointments to maximize productivity
* Managed office equipment and supplies, ensuring all resources were available and functional
* Provided excellent customer service and resolved guest concerns promptly
* Trained new employees on office procedures and customer service standards
* Oversaw inventory management and maintained accurate supply levels Reservations Agent
Pump It Up of Round Rock
July 2021 to April 2025
* Assisted guests with reservations and provided information about services
* Managed appointment scheduling and ensured accurate booking records
* Delivered excellent customer service and resolved guest inquiries
* Maintained organized records of reservations and guest interactions Education
College
Texas Tech University-Lubbock, TX
August 2014 to June 2017
High school diploma or GED
Bishop Dunne Catholic School-Dallas, TX
August 2010 to June 2014
Upper secondary education
Skills
• Customer relationship management
• Client interaction via phone calls
• Google Calendar
• Space planning
• Office sanitation management
• Invoice processing
• Managing teams as an office manager - Largest team managed as an office manager (More than 20 team members)
• Computer operation
• Employee onboarding
• Front desk
• Customer inquiry handling
• Team leadership
• Administrative experience (Less than 1 year)
• Record keeping
• Office supply management
• Sales management
• Closing sales
• Office record organization
• Customer retention
• Sales development management
• Food service management
• Sales lead qualification
• Schedule management
• Attention to detail
• Hiring
• Performance feedback (performance evaluation method)
• Appointment scheduling
• Employee training and development (Less than 1 year)
• Employee relations
• Staff scheduling
• Retail management
• Organizational skills
• Experience with children
• Employee training
• Staff supervision
• Teamwork
• Employee engagement
• Prospecting
• Customer service
• Office management - Office management experience (11–15 years) (Less than 1 year)
• Customer acquisition
• Sales negotiation
• Developing staff training programs as an office manager - Staff training programs developed as an office manager (2-3 programs)
• Client onboarding
• Operations management
• Payment reconciliation
• Microsoft Office
• Customer support
• Critical thinking
• Key Performance Indicators
• Vendor relationship management
• Childcare
• Conflict management
• Recruiting
• Objection handling (sales technique)
• Coordinating office moves - Office moves coordinated (2-3 moves)
• Team management
• Guest relations
• Office activity coordination
• Microsoft Outlook Calendar
• Budget preparation
• Inventory management
• Customer support ticket management
• Office experience
• Problem-solving
• Office equipment management
• Multi-line phone systems
• Phone communication
• Guest services
• Achieving sales targets
• Phone etiquette
• Performance evaluation
• Office maintenance scheduling
Languages
• English
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