Operations & Payment Automation Specialist with AI-Driven Efficiency

Feilin Shi

Cherry Hill, NJ 856-***-**** *********@*******.***

PROFESSIONAL SUMMARY

Efficiency-driven Business Operations Analyst with 7+ years of experience specializing in payment operations and process automation. Passionate about leveraging AI and automation tools to simplify workflows and drive operational speed. Proven track record at J.P. Morgan (InstaMed) in managing $10M+ monthly workflows, mitigating risks, and transforming manual tasks into high-speed automated processes.

PROFESSIONAL EXPERIENCE

InstaMed, a J.P. Morgan Company Philadelphia, PA

Business Operations Analyst – Payments August 2018 – Present

Spearheaded the transition from manual to automated chargeback processing using Advanced Excel/VBA and AI-driven logic, saving 15+ hours of manual labor per week.

Orchestrate end-to-end reconciliation of $10M+ monthly transaction volume across EFT, ACH, and Card networks, ensuring 100% compliance with JPMC standards.

Conducted root-cause analysis into payment trends, identifying patterns that reduced operational errors by 25% through proactive process redesign.

Designed and maintain executive-level operational dashboards using Advanced Excel, providing real-time visibility into KPIs.

Independently resolve 95% of complex financial discrepancies by auditing system logs and collaborating with technical teams.

Corcentric, Inc. Cherry Hill, NJ

Financial Analyst (Operations Focus) September 2017 – May 2018

Developed dynamic tracking models for vendor rebates, which reduced past-due balances by 30% by streamlining follow-up workflows.

Optimized monthly rebate analytics to reconcile variances, significantly improving reporting speed.

DB Schenker Philadelphia, PA

Billing Specialist April 2017 – September 2017

Managed high-volume billing cycles for global accounts, ensuring 100% invoicing accuracy.

TECHNICAL SKILLS & COMPETENCIES

Operations: Workflow Automation, AI-Driven Efficiency, Chargeback Processing, Payment Reconciliation, Risk Management.

Data & Tools: Advanced Excel (VBA, Macros, Power Query), AI Productivity Tools, Microsoft Dynamics GP.

Languages: English (Fluent), Mandarin (Native).

EDUCATION

New Jersey Institute of Technology (NJIT) Bachelor of Science in Accounting May 2015

Contact this candidate